Ulasan Bekdas Hotel Deluxe & Spa

The third visit för me with my family It was a bad arrival they tried to change my two rooms to worse and cheaper even though I have already paid for my ordered rooms The woman at the reception was terrible, she can't at least smile to the customer

I booked a suit room with sea view and upon arrival for our stay we were informed by hotel the suite room is occupied until the next day but our second day stay the room would be available so we were given a queen bed room with bathroom only,NO sea view at all. Shower was leaking all over floor which was slippery I nearly fell over twice and had to put towels over bathroom floor I reported several times health hazard and was told hotel is under construction. I was woken up but workmen doing construction work next to our room. Second day we packed and told room was not ready as it needs housekeeping cleaning then available but we waited and was told room not ready so not to waste our day we went sightseeing and was told when we got back our room would be ready. This hotel was a total disaster When we got back to hotel we was told room is not in use and needing repair and we were given a standard room with 2 small beds and when we complained on the phone to manager as he was not available in hotel we were informed the manager said he offered us 2 rooms as a complement and I informed him we wanted to stay together he started shouting and discontinued call Hotel staff we had to speak with at reception said they would give us another standard room as a complement which we explained we wanted to stay together as they wanted to separate us insisting again one of us should stay on 3rd floor room and the other on second floor room by the way we are 2 females and we said we feel safe staying together but they became aggressive saying “I am offering you 2 rooms as complement” The facilities swimming pool was dirty and steam room boiling scorching hot water falling on you from ceiling I stayed in many a hotels this was far worse than any other totally not what it shows on your website Not worth the money and bother and very unsafe for lone females

Booked hotel for 2 days on arrived they give us room to somone eles and they send us to different hotel for 1 night stay and then other day we stay in this hotel . Very bad reception. They told us there was fire in hotel thats why we wont be able to give room for today and they lying to trip.com saying we had extra guests 😂😂 . Room was okey for the price but not happy with what they did to us for 1 day

If you read this comment, do not book in this hotel! lousy hotel! Avoid! We booked a room and paid extra to have a larger room with a sea view. We found ourselves the first day with a very very small room, not even room to open your suitcase and a view of neighbours. The sheets smelled of cigarettes. The hallways stink too. Some members of staff are not at all welcoming and are very very very rude. Don't want to be of service. We booked a taxi (A VIP van taxi at 50e) for very early in the morning to drop us off at the airport. In the morning, no taxi planned. The staff didn't want to know anything , and didn't want to help us , even though the day before I was told that the taxi was booked. They finally found us a normal taxi and I was told that I had to pay 45 euros for it. I said I didn't agree because it wasn't right and I was then told to find one outside!!! Ashamed I could have missed my plane!!! I had read some negative comments but I booked anyway. I can now confirm that the negative reviews are real and correct!

Clean friendly great location I will visit again

Service in spa very rude and bad..

We rented 2 room and when I go there and they gived me a room and window was opening to storage I went to change room because I can’t stay there but they want €120 for other room

Very bad service, rude staff Rooms smelt Only good thing was the location

Location is good near by trum station and Aksaray metro station.Also, convenient for istanbul airport bus. However, room is so old and bathroom smelled sewage. Little scary in hallway because it’s so dark. There is no beverage service such as water, tea and coffee. I’m addition, I didn’t like they keep passport while staying in hotel. That’s not safe and I didn’t want to do it. Every time when I go out, had to stop at the front desk to get it back. Definitely, no return.

Bravo

The room was very cold, there was no heating. We were told at the reception that we were sleeping like this.

The only problem is the breakfast was always the same, we didn't take advantage of the swimming pool, it was under construction

Mixed feelings. The quality of the room matches the price, clean, tidy, everything is good. The staff is not friendly, at 7 am the cleaning lady came into the room waking us up. The spa seems to be not bad, quite cozy. But it was terribly smoky, the staff themselves smoke there, so the stench is terrible, the pool with very cold water, they said that only for dipping, although this is not true. We were sitting in the sauna, an employee came in with shoes poured menthol on the stones, did not ask us. Our eyes almost popped out. The breakfast seemed meager compared to another hotel, there were no hot dishes, omelettes, but in general there was something to eat. In general, it seemed not bad, in particular, the service could be improved. Well, and a great view from the restaurant on the 6th floor.

Clean hotel, wonderful stay. With public transport and taxi you can quickly get to the center. There are many shops.