Ulasan Grand Naki Hotel

I was very satisfied with choosing this hotel. Good locality, great service and tasty breakfast. Love it!

Saya pergi ke sana bersama keluarga saya selama seminggu yang seharusnya menjadi liburan kami, tetapi begitu kami sampai di sana, gambar-gambarnya SANGAT berbeda dari kenyataan. Sangat mengecewakan. Kami telah menunggu selama 5 jam untuk check in, lalu dia menunjukkan kamar yang telah saya pesan. Setiap kamar lebih buruk dari sebelumnya!!!! Kamar mandinya berjamur!!! Saya memesan 2 kamar double dengan balkon dan satu kamar triple. Resepsionis ingin memberi saya satu kamar standar, satu kamar double dengan balkon, dan satu kamar loteng!!!! Kami harus turun ke lantai 1 dengan tangga!!! Sangat mengecewakan! Pada akhirnya, resepsionis menawari saya pembatalan gratis! Saya bilang coba saya cari hotel lain untuk menginap. Akhirnya saya menemukan hotel lain. Saya harus mengeluarkan biaya 500£ lagi! Dia bilang 100% saya akan mendapatkan pengembalian uang saya dalam 30 menit. Setelah 6 hari kami di sana, mereka hanya mengembalikan uang untuk 5 malam, sedangkan saya memesan untuk 7 malam! Mereka tidak mengembalikan uang 320£ untuk 2 malam! Itu pengalaman yang mengerikan! Semua staf sangat kasar dan tidak membantu! TIDAK DIREKOMENDASIKAN!

Staff are amazing, very friendly and helpful. The food served here is delicious, great choice and excellent quality. Staff went above and beyond, could not do enough for us. Had the best time ever here, was sad to leave. Will definitely return and certainly recommend.

I Am totally disappointed and devastated with the situation in which my wife and I found ourselves upon arrival at the booked hotel Grand Nagi in Istanbul. We made a reservation and paid in full for a room for two people at the Grand Nagi Hotel in Istanbul. After a long journey we arrived at the Hotel, we were met at the reception by an employee who asked for our passports and after checking our passports and our booking, told us that our room was not available and that he had to transfer us to another hotel. We were not enthusiastic about that idea, but considering that we were exhausted from traveling and had no accommodation, the only option was to accept the offer. An employee of the Grand Nagi hotele took us to another hotel, a building without any signs that it was a hotel, and told us that it was our accommodation. We were left in shock, a place that has no indication that it is a hotel, the room we were brought to was so small that you couldn't turn around in it, the bed was only one step away from the toilet, which didn't even have a door that could be closed normally . We were given a key to the room and the key to the entrance door to the building, and we were instructed that when we leave the hotel, we must lock the door, also that the only way to enter is to unlock the hotel door ourselves. The accommodation did not seem safe to stay in and at the end of the day it was not the accommodation we booked. We picked up our suitcases and were forced to book another accommodation in another Hotel which we hardly found. It is shameful that we found ourselves in such a situation, we even returned to the Grand Nagi Hotel and tried to explain that we cannot stay in that other Hotel and that we want a room in the hotel we originally paid for. They couldn't help us, and that's why I'm asking for my money back because I didn't get a room in the hotel I booked because it wasn't available.I don't want to hear back from you that you are sorry, l booked the hotel through Stayforlong in September and we still waiting from them to gett our refund, Stayforlongsell us the room which the hotel didn't have. AVOID THIS HOTEL AND STAYFORLONG

AVOID THIS HOTEL. The stuffing who was working here almost ruined my holiday and my whole experience with turkey! Where should I start?, everything started with me looking for a taxi at 3am in the airport, they told me they have transportation so I asked for it, I never say yes or not since I was in rush in my airport, but I never said either I wanted “round trip” transportation! They wanted to charge me 110€ for nothing!, me and my friend got late so we were waiting for that taxi, it took long time so my friend took another taxi who charged us 30€ till the hotel… haha, when I got there they told me I needed to pay 110€ for the transportation, so I said I didn’t take the taxi so I won’t pay for a service I didn’t take! That person who was in the desk didn’t speak English or anything but via translator said bad words towards me. Next day I talked with the other guy I was talking about the transportation and I explained everything! He insulted me because I didn’t want to accept their scam, plus told me they wouldn’t clean my room in all those days I was gonna stay! WHEN I PAID FOR ALL THE SERVICE!!!! And if change the hotel they wouldn’t return any money. Then when I came to my “room” it was and a basement haha… when in the booking says “with city view”, it was in the floor “-1”, the smell was disgusting, the tv and phone didn’t work either!, plus the noise woke up in the morning because you can LISTEN EVERYTHING from your room! PLS PAY ATTENTION TO ALL THE BAD REVIEWS THIS HOTEL HAS!!!!! I didn’t and I had the worst experience ever in my life with hotels, I was afraid for my safety!!!!! Those guys were terrible, service, and place horrible!

excellent hotel with delicious breakfast. Extremely clean rooms.super location , close to everything . helpful and kind staff. especially Mr. Orhan. perfect service. ..Highly recommended .looking forward to come again . Thanks for your attention Mr Orhan

Choosing this hotel was a great mistake for me. We thought that being close to the center was all we should look for in a hotel. This hotel was dirty, it was not maintained properly and it offer the bare minimum as breakfast. I advice strongly against staying in this hotel.

The worst place I have ever stayed for the following reasons. The room allocated to us was very small with no windows. We requested an upgrade and got another room which had a balcony but still small. In 6 days the bedding was never changed. The shower head was faulty. Opposite the hotel is a depot for deliveries and it was noisy. The owner's son was very unfriendly. The breakfast was just OK.

Here is the room we got for 150€ per night. I think photos are talking by themselves. I can also talk about the stinky smell and the sticky floor, or the rain falling down the ceiling on the beds. Just have a look at the shower head we got. The staff is overwhelmed and the responsable just adviced us to take the room, because we couldn’t find a better place in Istanbul at this time (we did just nearby), and « you are not in Istanbul to stay at your room » No coment, horrible stay

The staff was very friendly and the rooms were very clean and checked every day. Provided with fresh stuff every day. Staff was all on hands and when you come back from your trips they provide you with coffee and water to relax you. I would recommend this place as it’s near to all the good places you could visit on a walking distance.

Very nice hotel at a very comfortable location. Staff is very friendly and helpful. Rooms are clean and breakfast is quite good. in the centre of all historical places. For sure will come back to have a great time in Istanbul.

The hotel is a decent stay for the money, clean and nice. The location is very close to Grand Bazaar, although you need to go uphill on a steep street. The room is very small and it took 2 days to make it warm, we needed to stay with the ac on non stop for it to be warm, the cleaning was made daily, changing the sheets, but very superficial cleaning. The breakfast is poor and not very tasty. They ran out of everything and most of the hot dishes were cold. They offered coffee and tea throughout the day for free. The area is safe and we didnt had any problems, you have a very good restaurant around the corner. All in all was a good stay.

The hotel itself it's really nice, the beds are comfortable, and breakfast was really good and rich of choice. We arrived early with a flight and they offered us breakfast even the day when it was not included, and at the time we finished it our room was already prepared for us! Also the receptionist was really nice and took care of our needs. The only downside was the transfer to the airport, which was a bit late, but at the end all ended good so it wasn't ruining our experience. Would definitely recommend!

We stayed at the hotel for four nights. Excellent facility, clean and quite. The greatest thing of all though was the hosts mr. Ulvi, mr. Jabir and mr. Ali they were kind, respectful and made sure we were provided with everything we needed. They did everything human possible for us to enjoy our stay at the premises. When I visit the city again I will stay there 100%