Downtown Sirkeci Hotel

Location is very good; the sights are in walking distance. The room was clean and new. There is no noise from the street. However: there was no heat in our room, and only after much complaining did we get space heaters (see image). On the other hand, there are numerous other heating/air conditioning devices just outside the window (see image) so that the room was very noisy at night. If at least we also could get some heat... We downgraded to a cheaper room with less noise and working heat but so far I did not receive any refund. The hotel could not give me an invoice for the money I paid for the stay and claimed I was the first person to ask for that. The rooms have a desk but no chair. The mattress is quite hard, compared to other places. The TV is too small to watch from the bed.