Ulasan Mercure Hotel Ingolstadt

The room is big, but the location is bit far from city. The price is good

Quite rooms, very friendly staff

Es liegt etwas außerhalb der Stadt, mit dem Auto aber schnell zu erreichen. Das Zimmer ist groß und supersauber, leider etwas altmodisch ausgestattet.

Propre Petit déjeuner complet Service agréable

非常好的一次入住體驗！

地理位置很好，離購物村開車15分鐘左右，很安靜，房間不大，但是很舒服，前台服務很熱情，早餐也不錯，值得推薦入住

Bett war klasse. Ich mag keinen Teppich in Hotelzimmern, aber für eine Nacht war es gut und günstig.

sehr schlechte Service

Sehr ruhige Gegend. Der Service und die Auswahl beim Frühstück ist super.

酒店位置比較偏，夏天如果不抗熱，建議定有空調的房間。早餐很豐富，停車入位也方便。

房間裝修比較舊，但是用料實在，帶早餐對國內人員比較友好，其他衞生什麼之類的都沒有問題

各方面都挺好 滿分

Basic hotel in quiet area. No charging station for electrical cars. Anyway, Good stay & Super friendly service!

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.