Melissa
19 September 2023
DONT BE FOOLED!
When booking, all these photos are NOT at this hotel, Had to check in, go to pool/hot tub all down the street. People down at the other hotel WERE RUDE! When I explanied that the photos on website sould match - she stated it did - i showed her it didnt and I was given a bigger attitude - asked at check in if hot tub was open she said yes - 2 hrs later - same hotel - different staff - met with attitude because I wanted to use it.
Room itself and location NOT BAD AT ALL! Its the employees!!
Need to have seminars on how to provide better Customer service.
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