Jaz Makadi Saraya Palms

Super hôtel, nourriture extrêmement diversifié et excellente. Le personnel est également très très gentil ! Il y’a un golf, un centre pour faire du quad à proximité également. Je recommande !

此次的差評送給前台Ahmed，我們定了兩晚，到達房間後發現房間裏的空調不製冷，無奈衹能聯繫維修，維修了很久，雖然沒有修好……，，但是維修人員服務態度很好，無奈衹能去前台換房間，重點就是這裏，前台Ahmed非常傲慢，直接告知我們衹能給我們換個小房間，我們表示疑惑為什麼不可以換同房型，或者換成小房間是否退差價，結果Ahmend比我們還生氣？就好像我們提出了無理的要求？態度非常強硬的告知我們，就剩這小房間，要的話就讓他同事帶我們去看，不要就住空調無法制冷的原房間？我們去看了房間，比我們定的小太多了，我們表示不喜歡，如果預訂換成小房間是否會退差價，傲慢的Ahmed立刻表示這和他無關，我們僵持在前台，這時候Ahmed突然不耐煩的打電話，幾分鐘後他告訴我們還有一個房間，讓我們去看下，態度極差，命令式，好笑的事，我不懂他為什麼有如此無理的態度？並且之前告知我們衹有小房間，但在我們拒絕後，突然又有同房型了？這很有趣😁，事情到這裏並沒有結束，我們退房時，他竟然拿出滿意度表格讓我們填寫，我們拒絕後在等車期間，他的同事知道了Ahmed導致我們多次的不滿，這裏要感謝Mohamed，他試圖解決這個事情，讓Ahmed出來説明原因，但很明顯Ahmed有自己的個人素質？竟然出來質問我們為什麼不滿意？這真的太好笑了……，外部的車進酒店需要前台也就是Ahmed聯繫放行，結果他並沒有告知我們這件事，最後是Mohamed幫助我們解決了這個問題，但我相信這應該是Ahmed的工作內容，所以到現在為止，我依舊不明白他為何如此無理？酒店的要求嗎？！無理的對待中國人？這很有趣…

It was a good holiday and I was very happy in this hotel its good place to relaxing and also very active if you need anything in the hotel ask Alberto and bogy and bob they will do hair best to get what you need the entartement staff are very perfect and they sure and honest desire to help

It is my 2nd stay in the hotel and it was amazing as the 1st time Food variety and helpful friendly staff, many thanks to chef Hany and the staff specially Mr. Abdul Sattar. Helpful front desk 24 hours always smiling and cooperative Clean rooms and amazing Aqua & quite beach It is the best place for family trip where you will find all you look for

Its was really nice experience in this hotel because everything was so nice and people here are so kind and the food was so perfect and rooms always clean and beach so clean and nice and service was perfect and we gonna back again here for sure to enjoy the next holiday

i enjoyed with my vacation in saraya palms. i got very nice room . thanks for Mr.Khamis for quick check in and his professional behaviour. the food was good . aqua park was amazing. also the beach was wobderful but the service on the beach not as the hotel.

I had chosen saraya palms for its calmness, I came to makadi for relaxing and I enjoyed with that, I would like to thank all the staff really you are the best , I red all the reviews before coming most of it was wonderful and I hoped that my vacation will be like that and my wish became true, thanks alot

Good stay, food was nice and good quality. Rooms like apartments, for big families it's so nice. Aqua park is amazing, our kids so happy. There is bus from reception to aqua park and to the beach also, every hour. Beach is good, snack bar there is nice

I visited hurghada 3 times, it is first time to feel with comfortable really the staff give you the feeling that you are one of their family i enjoyed with aqua park many thanks to Mr. Khamis and his team for their efforts, we will come back to you