Hawaii Caesar Palace Aqua Park - Families and Couples Only

Now we are home and safe I feel I can give a true review of this hotel. I took photos as I could scarcely believe what I was seeing. The hotel has a large Egyptian clientele. Not really welcoming for Europeans so don’t understand why they take our money. The rooms are filthy and everything is either worn or broken. The bathroom was absolutely vile. Everything was broken and stained. Dripping pipes that made the floor constantly wet. The balcony had 2 chairs, both of which were broken so could not be sat on. The cupboard holding the fridge was broken and so was the bathroom door. The plaster was coming off the wall due to damp. But the absolute worse thing was the food. Every day at 3.30pm large containers of cooked chickens were brought out and left, wrapped in cling film, in 32degree heat until the barbecue started at 7.30 pm.in the dining room the staple offer of the day was bird beak casserole. The containers were dirty and the worktops were not cleaned. There were no napkins at the tables. Lots of people complained that there was no food suitable for children so they brought in bananas but these had to be booked individually for each child ( I am telling the truth). We were given notice to quit after 2 days as our travel company Hervezde had not paid for our rooms. The rep Rezy was no help. He was charming when he wanted us to use him as a taxi or buy trips but when we needed help he was unable to be contacted. The reception staff were surly and rude and would ignore me to speak over my head with someone speaking Arabic. We are in the process of sueing our holiday company Jetliner for a full refund plus compensation. This was not the hotel that was sold to us apparently everyone there had a change of hotel.

Just returned from this hotel was absolutely disgusting rooms filthy, food was awful didn’t eat once in hotel, this hotel is geared totally towards other Egyptians and people of a similar culture and does not consider Europeans or any other who have spent considerable amounts of money. Large groups of men who took over the entertainment, the pool areas and flumes giving no thought or consideration to the children who should enjoy these items also smoking is allowed virtually everywhere. The salon on site is a total rip off we paid for face treatments and for our granddaughter to have hair braided total cost in excess of £100 fell out within 24 hours when we complained the owner was totally rude and aggressive which was really frightening. I would avoid this hotel at all costs looks impressive from outside, also no wi fi, this is not an all inclusive hotel LOVE HOLIDAYS should not be selling this on their site to British people or any Europeans.

AVOID IF YOU WANT PEACE OF MIND I don't usually write reviews but felt I should to warn people. I'll start with the negatives 1 - TOO MANY PERVERTS. Genuinely disgusted by some of the behaviour shown by the local men across the hotel. Caught several of them trying to take videos or photos of other women, saw many leering at any women going on the water slides, and I had to act as a blocker to the women in the group I was with, creating a barrier between the nearest local and them. At the daily belly dancer show in the evening they pull the chairs as close to the stage as possible and many have their phones out there too. 2 - too many locals and many of them men. It just didn't feel that comfortable having that many locals there in very large groups. As mentioned in other reviews they didn't seem friendly. Also linked to point 1. 3 - food was very bland and if you don't like the meat options or are vegetarian you're basically stuck to pizza, chips, and pasta. Along with bread. And I tried everything at least once. There's hardly any variety, and the fruit options were also very limited (they had 3 serving dishes of cut lemons out- who would be eating that!?!?) 4 - staff don't speak other languages very well. I'm pretty sure this is like their version of Butlins or something because trying to get a message across was almost impossible. I asked for a mocktail (day 1, didn't know they didn't know what they offered) and got a beer back. Was told the free alcohol as part of the all inclusive package also tasted terrible. The vodka smelt like hand sanitiser. These staff really didn't seem bothered and I'm pretty sure would just say something was finished so they didn't have to serve you. 5 - less of issue because I went there to switch off but the free WiFi in the lobby was almost pointless. 6 - the music is at a ridiculously loud level when played E.g 10am, 6pm, 10pm-11pm. I don't understand this one either, it was like they were trying to deafen their customers. Half that volume would still get the message out ,especially as most of the time it was accompanied by an animation team performance to the people sat right in front of them. Don't plan on an early night or lie in if your room is facing the pools. There are some good points though Slides were quite fun Animation team are good fun The staff that understand English are helpful