SUNRISE Alora Aqua Park

Now we are home and safe I feel I can give a true review of this hotel. I took photos as I could scarcely believe what I was seeing. The hotel has a large Egyptian clientele. Not really welcoming for Europeans so don’t understand why they take our money. The rooms are filthy and everything is either worn or broken. The bathroom was absolutely vile. Everything was broken and stained. Dripping pipes that made the floor constantly wet. The balcony had 2 chairs, both of which were broken so could not be sat on. The cupboard holding the fridge was broken and so was the bathroom door. The plaster was coming off the wall due to damp. But the absolute worse thing was the food. Every day at 3.30pm large containers of cooked chickens were brought out and left, wrapped in cling film, in 32degree heat until the barbecue started at 7.30 pm.in the dining room the staple offer of the day was bird beak casserole. The containers were dirty and the worktops were not cleaned. There were no napkins at the tables. Lots of people complained that there was no food suitable for children so they brought in bananas but these had to be booked individually for each child ( I am telling the truth). We were given notice to quit after 2 days as our travel company Hervezde had not paid for our rooms. The rep Rezy was no help. He was charming when he wanted us to use him as a taxi or buy trips but when we needed help he was unable to be contacted. The reception staff were surly and rude and would ignore me to speak over my head with someone speaking Arabic. We are in the process of sueing our holiday company Jetliner for a full refund plus compensation. This was not the hotel that was sold to us apparently everyone there had a change of hotel.

Very good service in hotel, nice large clean room. Adults only area at the pool meant we could chill in peace. Very friendly environment and a very enjoyable snorkelling trip for a reasonable price. All inclusive food and drink was ok. Great experience and will come back.

Very exciting hotel and very lovely staff and the food is very great and also the room the hotel is very comfortable and nice and there is an exciting aqua park the hotel is very great and every thing in it is very excellent and the pool and sea and every thing is very good