Building 3, No.1 Laohushan, Yan'an Road, Tunxi District, Huangshan, Anhui, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Traveler's Home Boutique Hotel
9.1/10
Good
428 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
The room is adequate for solo travelers although the bathroom photos were not as shown in the gallery as they appeared to be older than it looks. Hence if you are looking for good furnishing, you may want to look for other hotels. This hotel is near to Tunxi Old Street and Liyang Old Street. The staff are friendly and helpful when informed of missing housekeeping items. They can also help to book short tour for you and the tour bus will pick you along the main road.
Tanggapan dari Properti: 很榮幸您入住黃山旅行者之家精品酒店,您的點評將是我們成長的動力,您的滿意是我們最大的追求,歡迎您的下次光臨!旅行者之家酒店全體員工祝您:事事順遂,闔家幸福!
I have never encountered such quality in booking a room through Ctrip. I will never go for cheap prices again. I really don't know where the good reviews online come from.
Let's talk about the facts. The location is good, very close to the old street. There is a breakfast shop with delicious food across the street, which opens at 6:30 in the morning. Apart from that, there is nothing good about it.
Hygiene: As soon as we entered the corridor of the guest rooms, we really wanted to vomit the New Year's Eve dinner. The sour smell filled the corridor and spread into the room. I don't know how to describe it, it's the smell of a sewer, as if the mop has never been washed, mixed with various foods and mold. Very unpleasant and nauseating.
Facilities: Very old, the door lock could not be locked; the age of the windows really opened my eyes, I didn’t even know how to lock them (of course this might be because it was dark and I couldn’t see clearly). This room has almost no soundproofing. Any sound in the corridor, any talking at a normal volume, can be heard clearly in every room. I was woken up by the sound of washing next door in the morning.
Service: This is really ridiculous. To check in at the hotel you need your ID card and face scan. OK, we will do it. But they used Alipay facial recognition. There was an elderly person in our group who didn't have Alipay activated but still insisted on facial recognition. After we explicitly rejected Alipay and asked them to use the public security system normally (like other hotels do for verification), they did it reluctantly, but! While doing it, he called his colleagues over and scolded us in front of us, saying that young people are too young to be willing to scan their faces or something. I excuse me? ! Is the waiter seriously ill? Is this my problem? I also said, is it appropriate for you to fiddle with us in front of us? The other person replied, "Of course we have to say it to each other's face. We won't talk behind their backs." I was really speechless.
Up to this point, we had all endured it, but the funniest thing happened. We booked a room for two days, but due to room supply issues, our rooms were not the same for the two days and needed to be changed. Since the previous night's stay was not pleasant, we decided that night to climb Huangshan Mountain the next day to see if we could catch the evening high-speed train and leave directly, thus wasting the night; otherwise, we would stay another night and return by high-speed train the next day at noon as originally planned. So, early the next morning after checking in, we packed our luggage and got in the car, ready to act accordingly. At this time, the service staff came out and asked us if we would still stay tonight. We said, “It depends on the situation. We’ll go back as soon as we can.” Well, they got excited and kept asking us whether we were coming to stay or not, and that our money wouldn’t be refunded if we didn’t. I got angry, so I told my friends not to answer and to get in the car.
I still feel unhappy. I paid, so you should keep the room for me. You keep asking me so persistently, just because you want to "sell" the room second time. Don't we know the room cancellation policy? ridiculous!
I thought the matter was over here, haha! I won’t answer the calls that come in a series at night. This kind of business is too greedy. I advise everyone to choose carefully!
At the end of this trip, it was also my fault. I just wanted to climb Mount Huangshan, so I stayed overnight for a while. I took advantage of the cheap price and convenient travel, but ended up making myself unhappy during the New Year.
I didn't want to write a bad review and cause trouble for myself, but after thinking about it, I still can't accept this business model. I don't want anyone to have the same experience as we did, so please think carefully before booking.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest: We are sincerely sorry for bringing you a bad stay experience. Our hotel attaches great importance to service quality. We feel deeply guilty after reading your comments. Regarding the hygiene issue you mentioned, we have thoroughly investigated the cause and found that it was due to a malfunction of the cleaning equipment at the time, which resulted in incomplete mop cleaning and thus the production of odor. We have now replaced the equipment with new equipment and increased the frequency of deep cleaning of the corridors and guest rooms to ensure that such incidents do not occur again. In terms of facilities, the hotel does have some outdated facilities. We have formulated a detailed renovation plan and will gradually replace and upgrade door locks, windows and other facilities to improve accommodation comfort. We have reflected deeply on the situations that occurred in the service sector. Due to the employee's lack of communication skills during identity verification, it caused you great trouble. We have severely criticized and educated the employees involved, and carried out special training on service awareness and communication skills to prevent such incidents from happening again. Regarding the inquiry during check-out, our original intention was to remind you that you could store your luggage at the front desk for free because you needed to change rooms for the rest of your stay. However, you misunderstood it. This was caused by our improper communication method. I hope you can give us a chance to make amends. If you have travel plans in the future, we will provide you with special discounts and more considerate services to prove our determination to improve with practical actions. Once again, I express my sincerest apologies to you. Huangshan Traveler's Home Hotel
Meishidaren.li
Guestroom - Triple Occupancy
Check-in Jan 2025
Family
8 ulasan
10.0/10
Outstanding
Diposting pada 8 Feb 2025
The old street is just opposite the door, which is quite convenient. Pet friendly
Teks AsliTerjemahkan dengan Google
6/8
Tanggapan dari Properti: It is our honor that you stayed at Huangshan Traveler's Home Boutique Hotel. Your comments will be the driving force of our growth. Your satisfaction is our greatest pursuit. Welcome to visit us next time! All the staff of Traveler's Home Hotel wish you: everything goes well and your family is happy
It's right outside the city center. It's very close. The boss is very enthusiastic and very nice. He will tell you which car to use and where to go, how much the ticket is, how much the ride is, whether you can call a car, and the distance. The accommodation was quite quiet. Just across the bridge when you go out is Liyang Old Street, which is more lively.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
YINCHIEH
Discount Standard Room
Check-in Okt 2024
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 13 Nov 2024
There is quite a lot of space and the suitcase can be fully unfolded.
The space is clean
Located in an alley and quiet at night
The toilet and bath area are well separated
But the drainage in the shower area is a bit poor
The water in the foot bath bucket will be full when poured into the shower area😂
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
The room is nice, the owner is nice, and parking is convenient. You can park downstairs of the hotel.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It is our honor that you stayed at Huangshan Traveler's Home Boutique Hotel. Your comments will be the driving force of our growth. Your satisfaction is our greatest pursuit. Welcome to visit us next time! All the staff of Traveler's Home Hotel wish you: everything goes well and your family is happy
Guest User
Discount Standard Room
Check-in Jul 2024
Family
7 ulasan
10.0/10
Outstanding
Diposting pada 16 Agt 2024
A very satisfactory hotel. If you drive by yourself, be sure to call in advance and the store will help you reserve a parking space in advance. The hotel is very close to the scenic spot, only a 5.6-minute walk away, and the room facilities are quite new. If you order takeout, it can be delivered to your room. The hotel has an elevator, which is very convenient.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
Huanghuangdejuanmaotou
Modern City Room (2 Beds)
Check-in Jan 2025
Travel with friends
16 ulasan
9.5/10
Amazing
Diposting pada 3 Feb 2025
The room is average, but the lady boss is very nice, the service is also very good, and she will reserve a parking space for us. By the way, the dog at the lady boss's house is also super cute
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It is our honor that you stayed at Huangshan Traveler's Home Boutique Hotel. Your comments will be the driving force of our growth. Your satisfaction is our greatest pursuit. Welcome to visit us next time! All the staff of Traveler's Home Hotel wish you: everything goes well and your family is happy
The room is clean and the store owner is very friendly. The facilities are a bit old and the bathroom smells bad. However, the price of 130 and the location near Tunxi Old Street is okay. I give it 5 points.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear customer, hello! It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
Guest User
Discount Standard Room
Check-in Jun 2024
Family
12 ulasan
10.0/10
Outstanding
Diposting pada 27 Jul 2024
It was a family trip during the summer vacation. The room was big enough and the location was very close to the old street. The bus stop was just downstairs. The puppy downstairs was very cute.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: The hotel's reply: Dear customer, hello! It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
Guest User
Discount Standard Room
Check-in Okt 2024
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 26 Nov 2024
The waiters are very kind, polite and helpful. The location of the B&B is convenient. Tunxi Old Street is just a few minutes away, and it is only a ten-minute drive from the airport. It’s great!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.
Guest User
Modern City Room (2 Beds)
Check-in Feb 2025
Other
2 ulasan
10.0/10
Outstanding
Diposting pada 29 Mar 2025
The room is clean and tidy, the boss is warm and thoughtful
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It is our honor that you stayed at Huangshan Traveler's Home Boutique Hotel. Your comments will be the driving force of our growth. Your satisfaction is our greatest pursuit. Welcome to visit us next time! All the staff of Traveler's Home Hotel wish you all the best and a happy family!
Guest User
Discount Standard Room
Check-in Sep 2024
Business travelers
67 ulasan
10.0/10
Outstanding
Diposting pada 18 Nov 2024
The room is located next to Tunxi Old Street. The boss took the initiative to upgrade the room for me. I can see the mountain view when I open the window. It has complete clean and sanitary facilities and is convenient for eating.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: It's an honor for you to stay at Huangshan Traveler's Home Boutique Hotel. Your review will be the driving force for our growth. Your satisfaction is our greatest pursuit. We welcome your next visit! All the staff of Travelers Home Hotel wish you: everything goes well and your family is happy.