Park Grand Heathrow

Ulasan Park Grand Heathrow

Park Grand Heathrow

449 Great West Rd, Hounslow, TW5 0BU, United KingdomLihat Detail Hotel
Park Grand Heathrow
Park Grand HeathrowPark Grand HeathrowPark Grand Heathrow
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1 malam

Ulasan Tamu tentang Park Grand Heathrow

8.3/10
Very Good
180 ulasan
Ulasan terverifikasi
Location8.2
Amenities8.1
Service8.5
Cleanliness8.4
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All reviews(180)
Positive reviews(161)
Reviews with photos/video(27)
Awesome stay(39)
Clean and tidy(30)
Awesome rooms(22)
Friendly staff(19)
Convenient location(19)
Easy to get around(13)
Close to airport(13)
Great value for money(6)
Negative reviews(19)
Guest User
Deluxe Double Room
Check-in Feb 2025
Business travelers
9 ulasan
8.5/10
Very Good
Diposting pada 27 Mar 2025
Location is great! Remember that parking is £12 per day, but it’s extremely convenient if you would you are going to the airport. Room is very clean and tidy, but you must wash the kettle before using. It’s extremely dirty, even with residue. Still extremely dirty even washed for a few times. Didn’t use the kettle at the end.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your most recent stay and for highlighting your concerns.It was such a pleasure to have you staying with us and I regret that your experience at breakfast was not befitting the standards of Park Grand London Heathrow. I very much hope your concerns shall not dissuade you from staying on a future occasion and I hope that you shall return to Park Grand London Heathrow in a near future occasion.I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Warm regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Check-in Feb 2025
Family
1 ulasan
5.0/10
Diposting pada 21 Mar 2025
It was very pricey not worth staying there. My flight was canceled I asked to extend one more night they put the price up to double it. I just found a better one less expensive.also i didn’t mention the breakfast was so basic and plain.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
DAWINDER
Deluxe Double Room
Check-in Mar 2025
Couples
24 ulasan
10.0/10
Outstanding
Diposting pada 27 Apr 2025
Nice hotel and nice breakfast and nice and clean room good comfortable
Mr. Alex2045
Club Double Room
Check-in Nov 2024
Solo travelers
50 ulasan
9.0/10
Great
Diposting pada 8 Des 2024
It a nice purpose build hotel, not far from metro station and shopping of Hounslow suburb. It's easy to find and has a parking and taxi drive through at the main entrance. There are light proof curtains, a comfy bed, breakfast downstairs, maids are not walking in if you press the lights, don't disturb . Very attentive staff, dealing with request in a professional and effective manner. Noise from traffic and airplaines is not an issue, however banging doors and thin floors, can keep awake. To central London is about 1 hour, given the demand for hotels around festive season , this hotel offers good value for money.
6/11
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Check-in Nov 2024
Other
1 ulasan
7.0/10
Diposting pada 11 Des 2024
Bed bugs in room , then got moved into another room with bed bugs . Then got moved into one with out bed bugs . Would like a refund
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your most recent stay and for highlighting your concerns.I am so terribly sorry to read of what a disappointing stay you had and I only wish we had known of your dissatisfaction before you left us.I like to think that when we have a guest whom is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Park Grand Heathrow Hotel, by correcting the issues they are unhappy with.I also like our guests to feel they receive value for money, and I don’t like the idea of our guests leaving dissatisfied with something they have paid for and I would like to deeply apologise should you feel this way. Having said that, I would like the opportunity to make a future stay memorable for the right reasons. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Anthony Colin
Deluxe Twin Room
Check-in Okt 2024
Family
9 ulasan
8.5/10
Very Good
Diposting pada 30 Nov 2024
For the price in London, a very good room. Good breakfast, just missing mushrooms. Staff helpful. 15 mins walk to the Tube. Just not enough power sockets in the room for charging. One hidden under the desk, nothing near the bed. Wifi Fast. Restricted on-site parking 12GBP
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Kathegreat
Club Twin
Check-in Mar 2025
Business travelers
5 ulasan
8.0/10
Very Good
Diposting pada 1 Mei 2025
The hotel is located roughly 20 minutes to the closest Hounslow underground station, you can take the bus if you want. In front of the hotel you got an authentic Indian family business restaurant- very reasonable price, and home made meals provided. Other things are very closed to the hotel such as e.g., petrol station, fast food restaurant, off-licence small supermarket, pizzeria etc..The hotel member staff and the cleaner lady and the boy are kind, helpful and tranquil. The room size is good, could be a bit bigger though.  The breakfast is simple, very basics, non diary products are NOT available. The breakfast could use to be improved by adding yoghourt or other patisseries rather then mini plain croissants, something with chocolate.  My stay was pleasant, comfy bed, cleanliness of the hotel is very good!  The hotel furnitures outdated, but is not a biggy for me
ScottishTraveler
Club Twin
Check-in Mar 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 29 Apr 2025
Short walk from hounslow east Station which takes you straight to piccadilly or Covent gardens. Perfect for the theatre and dinner Nice rooms, good aircon, buffet breakfast, clean and pleasant staff. Nice modern feel. Quiet rooms too. Easy to get to by car. Parking at £12 per car payable at reception. Couldn't fault it. Great for a one night stay. Would definitely recommend
SamTheArtist
Deluxe Double Room
Check-in Mar 2025
Solo travelers
14 ulasan
8.0/10
Very Good
Diposting pada 10 Apr 2025
Was good until the water stopped. No hot water. No cold water all morning and no explanation what so ever.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your most recent stay and for highlighting your concerns.I am so terribly sorry to read of what a disappointing stay you had and I only wish we had known of your dissatisfaction before you left us.I like to think that when we have a guest whom is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Park Grand Heathrow Hotel, by correcting the issues they are unhappy with.I also like our guests to feel they receive value for money, and I don’t like the idea of our guests leaving dissatisfied with something they have paid for and I would like to deeply apologise should you feel this way. Having said that, I would like the opportunity to make a future stay memorable for the right reasons. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Guest User
Club Twin
Check-in Feb 2025
Solo travelers
5 ulasan
2.0/10
Diposting pada 21 Mar 2025
The hotel charged double due to the incidence of fire sparks at the Heathrow airport and did not allow refund/partial refund for cancellation due to change in travel plan.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Check-in Feb 2025
Couples
1 ulasan
9.5/10
Amazing
Diposting pada 18 Mar 2025
We enjoyed our stay, just visiting London for two nights, the hotel is a 10 minute walk from the tube at Hounslow East. Lovely clean good sized room, powerful hot shower. We didn't eat at the hotel but we would stay there again.
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Check-in Jan 2025
Business travelers
2 ulasan
8.0/10
Very Good
Diposting pada 19 Feb 2025
Very helpful staff and lovely clean rooms. Rang reception asking for a towel which was bought for my room very promptly.
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Smile Hussain
Deluxe Double Room
Check-in Jan 2025
Travel with friends
1 ulasan
8.0/10
Very Good
Diposting pada 19 Feb 2025
Really enjoyed this hotel, stay was wonderful loved the tea and coffee when entered the hotel as was needed after my drive down, would have liked it with some biscuits. I got a double bed was happy with the size we both loved it. Shower facilitys was amazing loved everything about it. Will definitely be coming again 😊
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Temitope Oluwanifemi
Deluxe Twin Room
Check-in Jul 2024
Couples
5 ulasan
9.5/10
Amazing
Diposting pada 11 Agt 2024
I enjoyed staying here Room was clean, nice set up staffs were very helpful and polite I sure will be coming back here
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Double Room
Check-in Des 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 14 Jan 2025
This hotel is wonderful. My husband and I spend 2 nights. The staff are wonderful and helpful. The rooms are immaculate and so comfortable. We truly had a great stay.
Tanggapan dari Properti: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.