Hotel Hot Springs Baguio

We had an awesome stay! There was a grand production for their light show, with almost a theme park attractions except for the rides of course. There was a playground, some walk-through domes and practically the trees and plants were wearing their best suite. We had a blast witnessing everything around us. I have to add that for a moment I was confused where I was. The show was almost like watching America’s Got Talent, some parts were cheerdance competition and a shift to a musical. It was unexpected and it’s spectacular! The room had an old vibe but well-maintained. There’s espresso machine available that I personally enjoyed. I think this is a new addition. It’s convenient and the coffee was good enough. Next day, the breakfast area was setup really beautifully. We had a great experience. The spread was ample and wide-enough. Everything that we tried was udelicious. Even the in-room dining that we had for dinner was commendable. Our requests were promptly carried out too. The checkin and checkout both took a long time than our usual experience but you know the team was doing their best. Still a pleasant service. We couldn’t miss the decors for the season so even for just an overnight stay, we went to Manor like we always do. It turned out to be a memorable and most enjoyable one!

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

The hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.

I was already checked out, The Front desk office called me and informed me that I forgot to pay for the food room service that we ordered which I also oversee, but my point was that I waited for how many minutes because they were already checking my accounting but still wasn't included yet when she cleared me. upon calling she instructed me to deposit via bank transfer and send the proof to their email but the email that she sent was incorrect and kept on bouncing back to me and she kept on calling and following it up if I already pay the balance, which for me its no longer my fault because she has all the time to check my transaction and return to my initial deposit.