Hotel Pemandian Air Panas di Hangzhou

A beautiful hotel as shown in the photos on Trio. Service was first class from the time we arrived with the cart meeting us at the main road and escorting us up to the hotel. Our windscreen was covered to reduce the heat during our stay. The room was stunning and location quiet despite being at the top of a busy walking spot. The pool area was clean and well reviewed after a long day walking. The staff were all attentive from start to end- always checking if we needed anything with good use of English. I would highly recommend this hotel. Also, Llts of tea plantations and hiking on the area.

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

我是很少寫點評的，但是這家酒店真的讓我太難忘，從進入酒店那一刻，就被美，安靜，舒服包圍，內心剎那平靜，一切都是那麼和諧。我住了三天，沒有出過酒店的大門，做了Spa,上了神奇的療愈課，做SPA的春春手法極好，加上儀器一起，真的很棒，很放鬆；療愈課一個小時，我感覺就二十分鐘，其中大概頌缽聲中睡著了，酒店的素食凈化我們的身體，一個人安靜的欣賞每個角落，或者在露台上泡杯茶看看湖面釣魚的人兒，一切都那麼平靜，太棒了，打算一月來住一次了。對了，感謝酒店的每一位工作人員，老公當中要坐高鐵，酒店竟然免費接送，司機熱情周到，太感謝了

Layanan pelanggan yang sangat baik dan harga yang sangat terjangkau. Mereka memberi kami kamar gratis dengan balkon! Membuat masa inap kami terasa sangat istimewa. Memesan makanan melalui pengiriman mudah dan mereka mengantarkannya langsung ke rumah Anda sehingga Anda tidak perlu mengambilnya dari meja resepsionis. Pemandian air panas dikenakan biaya 88rmb per tiket tetapi sangat menyenangkan untuk dinikmati setelah seharian menjelajahi Hangzhou. Lokasinya agak jauh dari pusat kota dan Danau Barat, tetapi kualitas dan layanannya sepadan.

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

Sulit untuk menilai lokasinya....jauh dari stasiun kereta. Kalau ke tempat seperti itu, Anda tahu apa yang akan didapat. Fasilitasnya memang tidak baru, tapi semuanya oke. Di beberapa kolam renang, kualitas airnya sepertinya kurang bagus (belum lagi air panasnya). Stafnya ramah dan membantu. Satu-satunya hal yang perlu saya keluhkan adalah kualitas makanannya (saya sudah mempertimbangkannya di bagian ”Kebersihan”). Saat sarapan pertama, ada yang salah dengan apel, melon madu, dan yoghurt (meskipun kemasannya bagus dan tanggal kedaluwarsanya masih berlaku). Saya makan sup Cina di kolam renang sore harinya yang rasanya sudah basi dan kurang enak. Makanan di hari-hari lainnya sepertinya lumayan, meskipun saya tidak makan banyak lagi. Lagipula, saya mengalami masalah fisik selama 5 hari.