Joanna Wan Ling
5 November 2024
Location was great.
Service wise was soooooooo bad. My guest wanted to extend his stay. The person we talked to was nothing helpful at all. His attitude was not the nicest and sounded disingenuous. I couldn’t catch his name too well coz he spoke so fast when I asked for his name - Noah or Noiah?
Please consider changing a more suitable person to help your customers with their needs. Maybe it’s good to look at his gifts / skills and place him somewhere else for the benefit of your hotel.
The call with this service staff was extremely unpleasant. Will not consider Hyatt Place again.
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