The Fleming

Ulasan The Fleming

The Fleming

No.41 Fleming Road, Wan Chai District, Hong Kong, ChinaLihat Detail Hotel
The Fleming
The FlemingThe FlemingThe Fleming
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.4/5
Luar Biasa
381 ulasan
Ulasan terverifikasi
Lokasi4.4
Fasilitas4.2
Layanan4.5
Kebersihan4.4
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Semua ulasan(381)
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Desain bagus(92)
Dekorasi kamar sangat bagus(35)
Mudah kemana saja(33)
Resepsionis sangat ramah(17)
Insulasi suara biasa saja(15)
Restoran luar biasa(13)
Dekat stasiun MRT(11)
Banyak pilihan makanan(9)
Buruk(17)
胡桃澤 豊樹
Medium Room
Menginap di Jun 2023
Sendiri
5 ulasan
2.5/5
Diposting pada 21 Jun 2023
Saya menginap di Fleming Hotel di Wan Chai setelah diperkenalkan oleh seorang teman, karena diperkenalkan oleh seorang teman, saya tidak memperhatikan detailnya. Tapi saya sangat kecewa ketika saya sampai di sana. Bagi saya, ini hanyalah tingkat hotel yang dihias, bukan hotel. Agak memalukan membayar hampir HKD1600 termasuk pajak pada Minggu malam. Mari kita bicara tentang luar angkasa terlebih dahulu: 1) Pintu masuk "hotel" mereka sangat kecil, saya berdiri di depan pintu dan memeriksa berulang kali sebelum saya tahu bahwa ini adalah pintu yang ingin saya masuki. 2) Liftnya sangat kecil sehingga tiga orang dewasa dapat berdiri pada batasnya. 3) Resepsionisnya ada di lantai satu dan ruangannya sangat kecil, mungkin hanya 25 meter persegi. 4) Ruangannya juga sangat kecil. (tipe kamar biasa) 5) Terdapat bangunan di luar jendela, pada dasarnya tidak diperbolehkan membuka tirai, karena jika terlalu dekat maka penghuni bangunan di seberang akan melihat dengan jelas apa yang Anda lakukan di dalam kamar. Melayani: 1) Resepsionis di lantai basement pelayanannya baik, ketika saya bertanya-tanya di depan pintu apakah itu pintunya, dia akan berinisiatif bertanya. Akan membantu menekan lift. 2) Pelayanan staf front desk rata-rata, dan sikap mereka adalah sikap "karena perusahaan mengharuskan saya memiliki sikap pelayanan yang baik, saya terpaksa bersikap baik kepada Anda" untuk melayani Anda, tipe yang mau menjadi tidak bahagia tetapi tidak boleh terlalu jelas-jelas tidak bahagia dengan Anda. (Perasaan subjektif pribadi) 3) Tidak ada air kemasan di kamar? (HKD1600 per malam?) fasilitas: 1) Seperti terlihat pada gambar, banyak debu pada permukaan fasilitas dalam ruangan seperti peralatan makan, lampu dan gorden, dan terasa kurang dibersihkan. 2) Lampu seperti pada gambar rusak dan tidak dapat dinyalakan. 3) Pintu geser toilet hanya bisa dibuka setengah sebelum macet. Pintu toilet hanya bisa dilewati orang dewasa. Orang yang lebih gemuk mungkin tidak bisa melewatinya. 4) Ada filter udara Dyson di dalam ruangan, tapi sejujurnya saya tidak tahu cara menyalakannya karena desainnya sangat istimewa dan orang awam tidak tahu cara menyalakannya. "Hotel" juga sangat perhatian dan memasang stiker yang mengatakan itu akan terbuka dan mengatakan tolong hubungi staf untuk mengajari Anda cara membukanya. Menurut saya agak mubazir, kenapa tidak ditambah filter udara biasa saja? Jika pelanggan hanya ingin menyalakan filter udara saja, harus melalui banyak prosedur, artinya tidak diperbolehkan menyalakannya, Dyson ini hanya hiasan agar terlihat bagus. Pada akhirnya, teman saya menghibur saya dan menyuruh saya untuk memperlakukannya sebagai sebuah pengalaman, tetapi saya tidak akan tinggal di sini lagi.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap Anda dengan wisatawan lainnya. Atas nama Fenming Hotel, saya ingin menyampaikan permintaan maaf yang sebesar-besarnya kepada Bapak karena tidak mendapatkan pengalaman menginap yang menyenangkan di Fenming Hotel. Sehubungan dengan permasalahan yang Anda sampaikan mengenai kamar dan staf pelayanan, kami telah segera memberikan masukan kepada departemen terkait dan melakukan perbaikan untuk meningkatkan kinerja dan kualitas pelayanan kami secara keseluruhan. Jika Anda ingin datang lagi, silakan menghubungi kami secara langsung dan dengan senang hati kami akan mengaturnya untuk Anda agar Anda dapat merasakan kembali desain indah kami dan mendapatkan pengalaman menginap yang nyaman dan menyenangkan. Kami berharap dapat melayani Anda lagi. Hormat kami, Yuan Ziqi, Wakil Manajer Hubungan Pelanggan
Tamu
Kamar ekstra besar.
Menginap di Agt 2023
Pasangan
7 ulasan
1.0/5
Diposting pada 3 Agt 2023
Ini adalah hotel yang tidak akan ditinggali oleh siapa pun dengan harga lebih dari 200 yuan di Tiongkok. Sikap layanan meja depan ****** itu buruk. Sampah besar di dalam ruangan
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap Anda dengan wisatawan lainnya. Kami sangat menyesal Anda tidak puas dengan kunjungan Anda. Kami akan memberikan umpan balik tepat waktu kepada departemen terkait dan melakukan perbaikan untuk meningkatkan kinerja dan kualitas layanan kami secara keseluruhan. Terima kasih telah memilih Fenming Hotel, kami menantikan kunjungan Anda lagi! Hormat kami, Yuan Ziqi, Wakil Manajer Hubungan Pelanggan
Luobosha
Medium Room
Menginap di Jun 2023
Bisnis
3 ulasan
2.7/5
Diposting pada 23 Jun 2023
Kamarnya kecil, liftnya kecil, semuanya kecil. Fasilitas di gambar bagus, tapi masih ada gap yang besar dengan fasilitas sebenarnya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, terima kasih banyak telah menginap di Fenming Hotel! Terima kasih telah meluangkan waktu untuk memberikan masukan Anda kepada kami. Kami akan memberikan masukan tepat waktu kepada departemen terkait dan melakukan perbaikan untuk meningkatkan kinerja dan kualitas layanan kami secara keseluruhan. Hotel kami memiliki total empat tipe kamar, mulai dari kamar kecil yang relatif ekonomis hingga kamar ekstra besar yang lebih mewah. Mungkin Anda dapat mencoba tipe kamar kami lainnya yang lebih besar di lain waktu untuk merasakan desain yang sama dan menikmati kenyamanan ganda. Kami berharap dapat menyambut Anda lagi di Fenming Hotel! Hormat kami, Huang Yue, Direktur Hubungan Pelanggan
Tamu
Medium Room
Menginap di Sep 2024
Bepergian dengan teman
39 ulasan
4.7/5
Menakjubkan
Diposting pada 12 Sep 2024
A very nice chic boutique hotel in the heart of Wan Chai, unassuming outside, but rooms are gorgeous and very well thought out. Great attention to details. Design is supposed to be inspired by old Hong Kong ferries. Pricey but worth it. Bed could be a little bigger. A bit of a squeeze for 2 people.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you very much for your amazing review about your recent stay at The Fleming! We are delighted to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager
Tamu
Medium Room
Menginap di Nov 2024
Sendiri
1 ulasan
4.0/5
Luar Biasa
Diposting pada 28 Nov 2024
There is no jacket hanger beside the room door, also there is a window in the shower which doesn’t make since, also the same window allows street noise to get in the room, finally the toilet doesn’t have any water source.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback with us. We're sorry that you found some issues during your stay, it is quite upsetting for us to know this as it is not our usual standard of service quality. We will make sure the whole team is aware of this. We would like to invite you to contact us directly if you'd feel like giving us a second chance at coming back, and we will offer special conditions for your next stay and make sure you feel the excellence of our hospitality services. We look forward to welcoming you again in the near future and making your stay a most pleasurable one.With warm regards Matthew Yuen Assistant Guest Experience Manager
Pengguna Anonim
Kamar Small
Menginap di Okt 2024
Keluarga
2 ulasan
4.2/5
Luar Biasa
Diposting pada 9 Des 2024
We were looking for a convenient location nearby Halal eateries. The Fleming may be on the expensive side but it was quite comfortable and convenient considering how easy it was to get on public transportation.
Terjemahkan
Tanggapan dari Properti: Dear Guest,It’s our great pleasure to thank you for having shared your experience with us. The fact that we are located in the hearth of Hong Kong, and we are only walking distance away from the MTR, tram stops, Wan Chai Pier, Convention Center, and so on make our rate very competitive. Perhaps you would consider booking directly with us next time, so we could offer you a more attractive rate for your next visit.We hope to have the opportunity to welcome you back in the near future. With warm regards Matthew Yuen Assistant Guest Experience Manager
Alan
Kamar Small
Menginap di Okt 2024
Pasangan
4 ulasan
4.5/5
Sangat Baik
Diposting pada 7 Okt 2024
I recently stayed at The Fleming hotel and had a fantastic experience. The service was exceptional, with the staff going above and beyond to ensure a comfortable stay. Everyone was super friendly and welcoming, which made the experience even more enjoyable. The hotel itself is incredibly stylish, with a unique design that creates a cozy atmosphere. I highly recommend The Fleming for anyone looking for great service and a chic, comfortable stay!
Terjemahkan
Tanggapan dari Properti: Dear Alan, On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay and that you appreciate our design and professional staff. We look forward to welcoming you back again in the near future.With warm regards,Matthew YuenAssistant Guest Experience Manager
San Bo Elizabeth
Kamar Small
Menginap di Jun 2024
Sendiri
4 ulasan
4.5/5
Sangat Baik
Diposting pada 10 Jun 2024
An enjoyable stay in this stylish boutique hotel
Terjemahkan
Tanggapan dari Properti: Dear Elizabeth, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager
Tang
Kamar Small
Menginap di Agt 2024
Sendiri
12 ulasan
4.5/5
Sangat Baik
Diposting pada 14 Sep 2024
I only stayed here overnight for a few hours but I was upgraded and the staff were great. Location is amazing and although the room was a little dusty, I can forgive it with the decor of the room and how large the room was. Some tricky places to dust.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. I do hope that we will have the opportunity to welcome you back to The Fleming.With warm regards Matthew Yuen Assistant Guest Experience Manager
Mr.Maa
Kamar Small
Menginap di Jan 2024
Bisnis
4 ulasan
3.5/5
Diposting pada 19 Jan 2024
The room is a bit dark and there’s a lamp which was not functioning. Room’s window 🪟 is facing a residential building right front of it , it’s seems like no privacy at all if you prefer some sunlight in the morning . 🌅
Terjemahkan
Tanggapan dari Properti: Dear Mr.Maa,On behalf of The Fleming, we would like to thank you for taking the time to share with us your experience, giving us an opportunity to understand what you most enjoyed while staying with us and where we can enhance our services. We wish the lamp issue was brought to our attention during your stay so we can make instant repairment. We sincerely apologize for having missed the opportunity to provide you with a seamless stay and show you that all our team offers a warm and helpful service. Our team will be notified of your feedback and we will remind ourselves to polish our services.Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future.With warm regards,Yolanda WongGuest Experience Supervisor
Kit Ming
Kamar Small
Menginap di Jun 2024
Pasangan
1 ulasan
4.5/5
Sangat Baik
Diposting pada 19 Jun 2024
Anson performed exceptional service during our stay and helped us to solve the issue. Thank you!
Terjemahkan
Tanggapan dari Properti: Dear Kit Ming, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager
Tamu
Medium Room
Menginap di Agt 2024
Pasangan
1 ulasan
4.0/5
Luar Biasa
Diposting pada 24 Sep 2024
very good service, love the vibes and the staff is very helpful and nice.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your very kind words and for taking the time to write such a positive review!We really appreciate your compliments on our meticulous design and helpful team, as we constantly endeavor to provide an enjoyable stay for our guests. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor
Tamu
Kamar Small
Menginap di Agt 2024
Sendiri
2 ulasan
5.0/5
Fantastis
Diposting pada 25 Agt 2024
Good location, big room with nice interior design , totally recommend
Terjemahkan
Tanggapan dari Properti: Dear GuestThank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew YuenAssistant Guest Experience Manager
Taraaaaa
Medium Room
Menginap di Mei 2024
Pasangan
12 ulasan
4.7/5
Menakjubkan
Diposting pada 15 Mei 2024
Good location with restaurants around the hotel. Rooms are clean and spacious; most important very quiet.
Terjemahkan
Tanggapan dari Properti: Dear Taraaaaa,Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor
Kelly Abigail Tan
Kamar Small
Menginap di Apr 2024
Pasangan
11 ulasan
4.7/5
Menakjubkan
Diposting pada 28 Apr 2024
Had a free upgrade of a bigger room No mineral water and no toothbrush and toothpaste. Need to pay 10hkd for toothbrush. Nice aesthetic of the room! Good food around the hotel
Terjemahkan
Tanggapan dari Properti: Dear Ms. Tan,Thank you for staying at The Fleming and taking the time to share your experience with us. It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We take pride in catering to our guests' needs the best way possible, and our convenient location is bonus to the service we provide.In compliance with new regulations set forth by the Hong Kong Government, disposable bathroom amenities will no longer be provided in room. Yet, a bottle of filtered water is placed in room which can also be refilled. We apologize for the inconvenience caused and thank you for your understanding.We look forward to being of your service in the near future, and provide you with another excellent experience once again.With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor