Ulasan Kerry Hotel, Hong Kong

Hotel dengan Kamar yang luas dan bersih, staff yang ramah dan membantu

Check-in ini sudah jam 4:30, dan pihak hotel mengatakan kamar belum siap. Kemudian saya diingatkan bahwa waktu check-in adalah jam 3 sore. Pihak customer service meminta pengelola untuk menata ruangan yang lantainya dicat, baunya sangat menyengat dan tidak nyaman di mata. Saya meminta untuk mengganti kamar dan bertanya bagaimana mungkin seorang tamu tinggal di kamar dengan bau yang begitu kuat. Pada akhirnya saya diberi kamar tanpa pemandangan Pelabuhan Victoria. Insulasi suara kamar buruk.

Kamar deluxe pemandangan laut yang dipesan pada 1/1/2023 berisik di malam hari, dan saya tidak bisa tidur sama sekali. Saya merekam video di sebelah kiri. Sangat keras dan berisik. Tidak masuk akal ada dua ribu nyamuk. pemandangannya pendek dan tidak indah, tidak masalah lelah atau tidak, karena sudah dibawa tidur, jadi bisa berenang dan makan setelah istirahat. Saat Anda merasa sunyi di malam hari, Anda menyadari bahwa itu sudah terlalu berisik, dan tidak ada yang memperhatikan Anda. Dua ribu yuan tidak layak untuk membeli malam insomnia, bahkan jika Anda tidur sebentar, Anda akan dibangunkan oleh kebisingan. Ketika saya memesan, saya menulis di komentar bahwa saya membutuhkan penglihatan tingkat tinggi dan baik. Minta kamar saja, karena uangnya sudah dibandingkan

Secara keseluruhan, fasilitas hotel bagus dan di tempat, stafnya ramah dan efisien. Lokasi hotel agak jauh dari stasiun MTR, dan pintu masuk hotel kurang mencolok. Pintu masuknya kecil, dan menempel dengan poster restoran, yang kami pikir itu hanya jalan menuju restoran saja, dan penjaga pintu belum membuka pintu saat kami melakukan kontak mata, dan melihat kami mencari sesuatu dengan koper, jadi kami berjalan ke pintu masuk mobil yang sepertinya berbahaya untuk dilalui, dan akhirnya kami berjalan kembali ke pintu masuk kecil untuk mencoba masuk ke hotel. Tanda yang lebih baik akan sangat membantu. Juga, kami menemukan air di lantai di tengah koridor dari kolam ke lift, dan kami menginformasikannya kepada petugas yang lewat (klub non-kesehatan), katanya dia akan meminta seseorang untuk menindaklanjuti, tetapi setelah jam sepuluh menit kami pergi, saudari kami terpeleset di area itu, untungnya dia tidak terluka akibat kejadian itu.

The hotel room is fine. I was planning to book it for wedding day, but knowing the price of wedding purpose room is 3 times more expensive than the same room that not for wedding, it’s way too overpriced!!’ Especially we are not doing any deco or needed a parking whatsoever. Therefore, we booked the hotel next door which gave us opposite experience and it costed us 3000 more instead of 10K.

Nice hotel with great view of sun rising in the morning. Room is spacious and beds are comfortable. Will be back again 😄

Nice view, nice location with bus stops below, but bad air circulation

I’m satisfied with the room, facilities and in-room dining service. Attitude of staff at check in session is great. However, for appointment of spa, though I had remarked that the contact person was different from the guest who was going to enjoy the spa, staff made wrong direct contact to the guest instead of me (the contact person). That had spoiled my surprise to my guest.

Nice view & good service TQ

Very cozy and spacious. The view and facilities in the room are excellent.

I traveled to this hotel few times before but I will base my comparison/review on last time in Sept 2023. Overall the hotel is really nice and amenities are good but the level of service has dropped significantly since my last stay. The check in/check out times can be up to 90 minutes, the staff is very slow and there and not a lot of stations to check in during “rush” hours (12/15). The staff clicks endlessly on their keyboard and nothing comes out of it. Since it was Chinese valentines I wanted to surprise my gf with some flowers - the reception staff said it’s impossible because you need to book flowers two days in advance and the florist is closed. In a hotel with this many stars I expect better solutions. They offered some sweets later but in the end I had to search for the florist myself and buy the flowers. I booked massage on the day of departure for two persons 90 mins (around 3500 hkd) and the only time available was 11.30. So I asked at the reception of the possibility of late checkout - the lady said and I’m quoting “you can checkout in the morning”. I was astonished. I asked to confirm the possibility with manager. The hotel called the spa to confirm if I’m not lying and reluctantly agreed to late checkout. Last time when I was in that hotel this wouldn’t have happened. The staff reception is rude and robotic. Maybe expect Sera which was great. The staff at the gym greeted me with “hey man” - I expect at such hotel to be welcomed “good morning sir” or such I’m not your friend but a customer. During the massage the masseuse was laughing when I started snoring a bit - awfully unprofessional. Room service is quick and the food portions are large but the it tastes bland. Room are quite clean but the smudges on the windows weren’t cleaned for the whole duration of our stay. Overall I have to rethink if I ever want to come back again.

One of the best hotels in HK

We just returned from a wonderful staycation, and we can’t thank you enough for the incredible experience! From the moment we arrived, we felt welcomed and relaxed. The accommodations were perfect—clean, cozy, and beautifully decorated. One of the highlights was the late check-out you provided. It gave us the chance to savor our last morning, enjoying breakfast in bed and taking our time to pack up. We loved being able to linger a little longer in such a lovely setting, making our getaway feel even more special. The staff was friendly and attentive, ensuring we had everything we needed for a perfect stay. It was just what we needed to unwind and reconnect. We’re already planning our next visit! Thank you again for making our stay so memorable and for your thoughtful hospitality. We truly appreciate it!

The harbor view was stunning, and the bathroom design was grand—especially the bathtub, which was the best I've ever used. The customer service was excellent, they surprised us with a delicious birthday cake. Highly recommend 👍🏻