Homestays Phu Quoc Island

Let's start with cleanliness. Clean to a shine, location right next to sunset town and near the fireworks site. Breakfasts were ok but not great. Huge like for the fact that we were taken to Lotus cafe for breakfast for free. The workers are very kind and ready to help.

It was great. The location was lovely. Can see the cable cars and bit of the ocean on the 3/F. Very clean and helpful staff. The breakfast is in a restaurant 2 min walk away. Have Pho and western breakfast. Would definitely come back.

New hotel. Clean. Excellent and absolutely new inverter quiet air conditioner and LG TV. Plumbing works well, bed linen is clean. The balcony has a magnificent view. The administrator suggested me to watch the daily fireworks from the roof of the hotel. The administrator is very kind and attentive to guests. I recommend this hotel. Tickets for the cable car and much more can be purchased at the hotel. The price will be the same as through the ticket office at the entrance to the cable car.

I am very happy with my stay at the hotel. I stayed in 304, the windows overlook the neighboring hotel, the room is quiet and clean. Everything is new. There is a swimming pool, the sea is within walking distance. The guy at the reception is very kind, polite, was always in touch on WhatsApp. He took me to the airport. I will come again. The price for such a room is low, I paid about 2400 rubles per night. The mattress is hard, I asked for a mattress pad or a blanket, they gave me one, it was comfortable to sleep. I recommend 👍🏻

I highly recommend this hotel for a privacy and quiet rest. It was all super!

位置不算很優秀，但是服務人員都很貼心也會講中文還有一個個人廚房，直接可以從窗外看到海很有渡假氛圍 The location is not very good, but the service staff are very considerate and can speak Chinese. There is also a personal kitchen. You can see the sea directly from the window. It has a holiday atmosphere.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

A family run lodging with staff, Binh, providing good services and recommendations, making arrangements for motor bike rentals and transfer to airport. He communicates well in English, which is a big plus in Phu Quoc. A very friendly young man. Location is near the airport and night market, with easy access to a number of restaurants and bars. My two-night stay in standard quadruple room provided a very pleasant experience and I will definitely return in my next visit to Phu Quoc.

The review gave me a five-star rating, but when I arrived, it was different from what I expected. How did the amazing five-star rating come about? There are no toiletries and the room is not hygienic. It is recommended that you go to the store in advance to make a decision before deciding?

We booked this hotel last minute so when we arrived the bungalow wasn’t quite ready.The receptionist was very helpful despite there being a language barrier. She went above and beyond to sort out some tickets and a taxi for us. The room was clean and nicely furnished, there was complimentary beverages and toiletries. the whole of the outdoor area was well kept and attractive. Lovely swimming pool.