Homestays Hekou

The overall experience is good or bad, write it separately Bad review part: The service attitude is very poor. When I want to use the washing machine, I call the customer service to ask if I can use it. The customer service looks like I am martyrizing him. I have traveled many times and have never seen this in other hotels. Later, I thought that forgetting that I don’t like to answer the phone, then add WeChat communication. The customer service sent me this 🙂 (what does it mean that I don’t want to care, but the experience as a guest is undoubtedly extremely poor) (there are pictures and recordings) I made four calls that day. The first one was to ask how to get to the hotel from the train station. The second one was to find the hotel near the residential area and ask where the customer service was. The third one was that the hotel did not have a front desk. I called to ask how to stay. The fourth one was to ask the washing machine. All are reasonable as the needs of the guests, and the last call is about 9:30 in the evening. This store is like a king in the process of meeting the reasonable needs of the guests. But the demand is solved, that is, the attitude is very poor. It is not very happy to make people travel. Not the responsibility of the hotel, but the part of my stay experience is very bad: (My check-in time is 20240131, I don't know if it will be improved after that) I don't know if the downstairs is building or unloading. It is very, very noisy. I can hear the hum of the car at two o'clock in the morning, which especially affects the rest. (There are also video and image recordings, which are taken in the hotel room, and the noise I recorded can be heard when the volume is turned on) Praise part: The room as a whole is fine, consistent with the photo. The bed is moderately hard and the toilet is separated from wet and dry. (There are two lights in the toilet, one is not bright, but the other is still bright, so it doesn't matter) The environment of the community is very good! A lot of green plants are very happy to walk! The clothes can be washed and dried on the top floor (the first floor is the top floor), but the washing machine in the homestay is a bit dirty. After my clothes are washed, there is a smell. After washing the clothes, I went downstairs and bought a bottle of 84 to soak the clothes. It is not recommended to use. If you go to the port to live, it is ten yuan expensive. Although the room does not have this layout, the stores I met are warm and cute. If there is any question in the room, they will give me a good answer. I also introduced me to a lot of local things and even went to participate with me, and the experience was much better. Let me give you a reference, everyone chooses it.