The Mansion Hoi An by Minova

Ulasan The Mansion Hoi An by Minova

The Mansion Hoi An by Minova

170 Nguyen Duy Hieu, Cam Chau, Hoi An, VietnamLihat Detail Hotel
The Mansion Hoi An by Minova
The Mansion Hoi An by MinovaThe Mansion Hoi An by MinovaThe Mansion Hoi An by Minova
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Kami Samakan Harga
1 malam

Ulasan Tamu tentang The Mansion Hoi An by Minova

7.3/10
15 ulasan
Ulasan terverifikasi
Lokasi7.3
Fasilitas7.3
Layanan7.4
Kebersihan7.2
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Semua ulasan(15)
Ulasan positif(12)
Ulasan dengan foto/video(8)
Buruk(1)
SUKMA INTAN
Kamar Superior
Check-in Jan 2024
Keluarga
3 ulasan
10/10
Fantastis
Diposting pada 22 Feb 2024
Thankyou really good the service and the driver❤️
Terjemahkan
6/8
Pengguna Anonim
Check-in Feb 2023
Pasangan
24 ulasan
6.0/10
Diposting pada 17 Mar 2023
Very good but can improve cleanliness.. the floating swan was dirty n room gt lizard 😅🥲
Terjemahkan
Tanggapan dari Properti: Dear Customer,First and foremost, we extend our sincere apologies for the discomfort you experienced during your stay in our Premium Alex room. Recently, we temporarily closed our facilities to carry out necessary repairs and enhancements based on your valuable feedback. We've made interior replacements to ensure cleanliness and adaptability to Hoi An's climate. Additionally, we've addressed animal control issues within and outside the room, enhancing the landscape of our villa.We are excited to welcome you back and would like to extend a discount for your year-end stay as an expression of our regret. We aim to offer you exceptional service and serve delightful Hoi An cuisine prepared by our intuitive Hoi An native staff. Your feedback is immensely appreciated, and we hope to provide you with an outstanding experience in the future.Thank you for your understanding, and we wish you a fantastic year ahead.
Tamu
Kamar Superior
Check-in Des 2024
Traveler solo
5 ulasan
9.0/10
Sangat Baik
Diposting pada 19 Jan 2025
Excellente expérience avec cet hôtel. Un rapport qualité prix très bon, tous les équipements nécessaires sont là, et surtout la réceptionniste très gentille et serviable. Un peu loin du centre ville mais facilement accessible en quelques minutes de scooter. J’ai trouvé quelques petits insectes dans la chambre mais rien de grave.
Terjemahkan
LOK TIN
Kamar Deluxe
Check-in Des 2024
Traveler solo
1 ulasan
10/10
Fantastis
Diposting pada 29 Jan 2025
房間很有特色,整潔,早餐也很不錯,地點方便
Terjemahkan
Irenegreen
Premium room
Check-in Jul 2024
Pasangan
11 ulasan
6.0/10
Diposting pada 29 Agt 2024
位置:比較偏,出行要坐grab , 車程可能十分鐘左右到熱鬧區域,附近也沒什麼逛的。旁邊那間小spa店坑+貴(不要去) 環境: 沖着那個私人泳池去的,那個池拍照不錯,但畢竟是室外的,有些小昆蟲是肯定的,加上很曬,燙屁股;房間內部就十分殘舊!!!還有一股味道,又小,行李箱也沒地方放,廁所也是昏昏暗暗,毛巾全部黑黑舊舊的,都不敢用,浴缸也黑黑的,沒有一次性拖鞋,重覆用的人字拖也不敢穿:冷氣也是壞壞的,忽冷忽熱,真受不了。而且對着床頭吹,只能把被子蓋頭上不然吹得鼻敏感又頭痛! 服務: 其實根本不到酒店規格,只能當民宿,沒服務可言,只看到過2個服務員,也不熱情,也不會幫忙拿行李之類的 食物: 這個房型有floating breakfast, 挺豐富!水果滿滿的! 總結: 打卡拍照為目的可住一晚,畢竟這個Alex 房型價錢比當地酒店貴很多呢.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your detailed feedback about your stay at The Mansion Hoi An. We sincerely appreciate your honest assessment as it helps us identify areas for improvement.Regarding our location, you're correct that we are situated in a quieter area about ten minutes from the main tourist hub. While many guests appreciate this tranquility, we understand that convenience is important. We're working on enhancing our transportation options and developing partnerships with local services to make getting around easier for our guests.We're deeply concerned about the issues you experienced with your room. The maintenance problems you described with the air conditioning, bathroom lighting, towel quality, and general cleanliness fall well below our standards. Please accept our sincere apologies. We've immediately initiated a comprehensive inspection of all our rooms and are implementing a renovation plan to address these deficiencies.Your comments about our service levels are particularly valuable. We aim to provide attentive, high-quality service, and it's clear we fell short during your stay. We're reviewing our staffing levels and training procedures to ensure we meet proper hotel standards rather than operating merely as a B&B.We're pleased that you enjoyed the floating breakfast and fruit selection. Food quality is something we take pride in, and we'll continue to maintain these standards while improving in other areas.Thank you for acknowledging that our Alex room type offers photo opportunities with the private pool. However, we understand that the outdoor conditions and insects detracted from your experience. We're exploring options to make this feature more comfortable while preserving its aesthetic appeal.We value your recommendation about length of stay and will consider how we can enhance the overall experience to make longer stays more enjoyable. Your feedback is instrumental in helping us improve.Should you consider visiting Hoi An again, we would welcome the opportunity to demonstrate our commitment to addressing these issues and providing you with a truly exceptional experience.Warm regards,
Tamu
Premium room
Check-in Apr 2024
Pasangan
7 ulasan
10/10
Fantastis
Diposting pada 6 Mei 2024
とても素敵なホテルでした。 お部屋からプールサイトを眺めるだけでとても癒されます。 スタッフの皆さん、とても親切でフレンドリーです。 また泊まりたくなりました。 ここに泊まると、ホイアンがもっと好きになります。
Terjemahkan
DARIA
Kamar Deluxe
Check-in Sep 2024
Keluarga
6 ulasan
7.0/10
Diposting pada 9 Okt 2024
Остановились на на 3 ночи . За все дни уборки не было ,на что персонал сказал , что нужно просить чтоб убрали номер, так же рядом дома с домашним хозяйством, доносился запах ужасный , завтраки среднее . Персонал приветливый и отзывчивый
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your experience at The Mansion Hoi An. We appreciate your feedback as it helps us improve our services.We sincerely apologize for the misunderstanding regarding our room cleaning policy. You're right that our staff should have clearly explained this during check-in rather than when you inquired. We're reviewing our communication procedures to ensure this information is properly conveyed to all guests upon arrival.We're also concerned about the unpleasant odor you mentioned near the household goods area and are investigating this issue immediately. This does not meet our usual standards, and we're taking steps to resolve it.Regarding breakfast, we value your feedback and are constantly working to enhance our menu options and quality. Your specific comments will help us make meaningful improvements.We're pleased to hear you found our staff friendly and helpful, as we pride ourselves on providing attentive service. However, we clearly fell short in several areas during your stay, and for that, we sincerely apologize.Should your travels bring you back to Hoi An, we would welcome the opportunity to provide you with a more satisfactory experience that truly reflects our commitment to excellence.Warm regards,
Gangmazaishanghai
Check-in Sep 2023
Pasangan
11 ulasan
6.0/10
Diposting pada 2 Nov 2023
這是一棟大別墅,大概有十幾個房間吧
Terjemahkan
Tanggapan dari Properti: Dear Gangmazaishanghai,We are delighted to know that you had an amazing time at our Thi Du Room. Your presence was truly appreciated, and we eagerly anticipate welcoming you back in the near future. At our establishment, we are committed to enhancing our service every day, and your feedback holds immense value for us. Thank you for your incredibly positive feedback; it serves as a major source of motivation for our team!Best regards,
sinnakyoung
Kamar Deluxe
Check-in Des 2023
Pasangan
8 ulasan
8.0/10
Luar Biasa
Diposting pada 30 Jan 2024
개미가 조금 나왔지만 숙소진짜 이뻐요 만족!!! 아침에 조식조 가져다 주셨는데 괜찮았습니당 !
Terjemahkan
Tamu
Check-in Sep 2022
Pasangan
10/10
Fantastis
Diposting pada 17 Okt 2022
We were incredibly impressed with The Mansion. The rooms are very clean, beautifully presented and the breakfast was delicious. The bikes were very handy and the staff attentive. This is not just an ‘Instagram’ resort but a gorgeous place to stay! Thank you!
Terjemahkan
Tamu
Check-in Nov 2022
Lainnya
4.0/10
Diposting pada 28 Des 2022
We chose this hotel based on the beautiful Instagram Pictures but we were very disappointed. We didn’t realise that all the great pictures were taken in a private pool that we could not access. Even though the room attached to the pool was empty, they would not let us take one photo which is so so disappointing and very unlike Vietnamese hospitality. The rest of the hotel is tired and underwhelming. It really is a catfish and I would not recommend. There are much better places in Hoi An which much better attitude of staff. Do not stay here. Hoi An is an amazing destination and they really disappointed us.
Terjemahkan
Tamu
Check-in Okt 2022
Pasangan
10/10
Fantastis
Diposting pada 8 Nov 2022
Very cute place, staff are amazing and the breakfast is super good ! We stayed in the Alex room with a private pool. It was great. We had a great time! There’s bicycle for you to ride. The only thing is I don’t know how to take a shower in the bath 😅. Thank you so much to an amazing team !
Terjemahkan
Tamu
Check-in Feb 2024
Lainnya
8.0/10
Luar Biasa
Diposting pada 1 Mar 2024
Leuk boutique hotel met twee schattige zwembadjes. Super vriendelijk en behulpzaam personeel. Kamer was netjes en schoon en we konden lekker fietsen op de gratis fiets. Ontbijt was ook prima! Het strand en stadje is heel goed te bereiken met de fiets.
Terjemahkan