Ulasan DAHLIALAND SAIGON HOTEL

Tanggapan dari Properti: Tamu yang Terhormat Pertama-tama, kami ingin mengucapkan terima kasih yang sebesar-besarnya atas masukan Anda. Kami sungguh-sungguh menyesal atas insiden yang membuat Anda merasa tidak nyaman selama menginap di hotel kami. Hotel kami sangat mematuhi peraturan keamanan dan akses kamar, dan kami memiliki sistem pemantauan CCTV yang komprehensif untuk memastikan keselamatan semua tamu kami. Kami ingin menekankan bahwa segala bentuk pelanggaran atau gangguan terhadap properti tamu dilarang keras, jadi yakinlah bahwa keamanan tamu adalah prioritas utama kami. Setelah diselidiki, kami mengonfirmasi bahwa masalah tersebut disebabkan oleh miskomunikasi — staf salah mendengar nomor kamar, yang menyebabkan ketukan di pintu yang salah. Kami segera meminta maaf setelah menerima informasi tersebut dan ingin menyampaikan permohonan maaf sekali lagi atas ketidaknyamanan ini. Mengenai tagihan restoran, kami dengan tulus meminta maaf atas kesalahan penagihan yang terjadi karena nomor kamar yang salah saat pencatatan layanan. Masalah ini telah diverifikasi dan diperbaiki segera setelah masukan Anda. Saya telah menangani kesalahan ini secara pribadi dan telah bekerja sama dengan tim tata graha dan resepsionis untuk lebih meningkatkan kualitas layanan kami. Kami sangat menghargai masukan berharga Anda dan berharap dapat menyambut Anda kembali di masa mendatang. Sebagai permintaan maaf yang tulus, kami dengan senang hati akan menawarkan peningkatan kamar gratis untuk kunjungan Anda berikutnya. Salam hormat, Manajer Hotel

Tanggapan dari Properti: Dear Verena lieThank you very much for your kind words! We are delighted to hear that you enjoyed your first stay in Ho Chi Minh City and that our housekeeping team made a positive impression. Your appreciation means a lot to us.We look forward to welcoming you back to Dahlialand Saigon Hotel on your next visit!Best regards,Ms Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear Joelle GohWe are truly delighted to read your wonderful review and to know that you had an exceptional stay at Dahlialand Saigon Hotel.Your kind words about our team, especially Ivy at reception, mean so much to us. We are thrilled that her warm welcome and the complimentary upgrade to the family-size room helped create such a memorable start to your trip. Providing genuine hospitality and going the extra mile for our guests is at the heart of what we do, and it’s incredibly rewarding to know that we succeeded in making you feel valued and comfortable.We’re equally happy to hear that you found our location ideal for exploring Saigon’s vibrant food scene, shopping spots, and local services.Thank you for your heartfelt recommendation. We look forward to welcoming you back soon for another wonderful experience.Warm regards,Ms Cherry Chou Front Office Manager

Tanggapan dari Properti: Dear Valued GuestThank you very much for sharing your experience! We are delighted to hear that you enjoyed the cleanliness of our hotel, the convenience of our elevators, and the location near Ben Thanh and Bui Vien. It’s also great to know that you found the pool refreshing.We look forward to welcoming you back to Dahlialand Saigon Hotel on your next visit!Best regards,Ms Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear LEUNG An OarThank you very much for taking the time to share your wonderful review. We’re delighted to hear that you enjoyed our convenient location, housekeeping service, and breakfast value. Your kind words about our staff and surrounding neighborhood truly mean a lot to us.We’re also glad that you found our hotel to be a comfortable and enjoyable place to stay for travelers visiting Ho Chi Minh City. Although you didn’t have a chance to try our gym this time, we hope you’ll experience it on your next visit.Your feedback is a great motivation for our entire team to continue delivering the best service possible. We look forward to welcoming you back soon!Kind regards,Ms Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear Valued GuestThank you very much for your wonderful review! We are delighted to hear that you enjoyed the spacious rooms, great shower, and breakfast buffet, as well as our convenient location near Ben Thanh Market.We look forward to welcoming you back to Dahlialand Saigon Hotel on your next visit!Best regardsMs Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear MasasydgcThank you so much for your kind words. We’re delighted to know you appreciated the sincere service from our team, especially Cherry, Luna, and our concierge. Your recognition truly means a lot to us, and we hope to welcome you back soon!Warm regardsMs Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear ThildaThank you so much for your kind words and wonderful feedback. We’re delighted to hear that you enjoyed your stay, especially our helpful staff, clean pool, and convenient location.It’s great to know you had a pleasant time exploring the nearby food and spa spots as well. We truly appreciate your support and hope to welcome you back again soon!Warm regards,Ms Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear Valued GuestThank you for your kind words!We’re so glad to hear you enjoyed your stay — from our clean rooms and helpful staff to the breakfast selection. Your satisfaction is our top priority, and we truly appreciate your support.We look forward to welcoming you back soon!Warm RegardMs Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear Akhil GargThank you so much for your kind and heartfelt words! We're truly honored that you described our hotel as "paradise" — that means the world to us.We're especially happy to hear that our staff made a positive impact on your stay with their kindness and support. Your compliments about the location and overall experience are greatly appreciated.We hope to have the pleasure of welcoming you back very soon!Warm regards,Ms Cherry ChouFront Office Manager

Tanggapan dari Properti: Dear Valued GuestThank you so much for your wonderful review! We're absolutely thrilled to hear that your two-night stay was such a positive experience. It's especially rewarding to know that our staff made a lasting impression with their professionalism and genuine hospitality.We're also glad you enjoyed the variety and quality of the breakfast buffet, as well as the comfort and cleanliness of your room. It's great to hear that the smoking area met your expectations too — we do our best to ensure every part of the hotel is thoughtfully maintained for all our guests.Your kind words mean a lot to our team, and we're truly honored by your recommendation. We can’t wait to welcome you back for a longer stay in the future!Warmest regards,Ms Cherry ChouFront Office Manager