Ulasan Citrus Hikkaduwa

酒店陽台能看到海，配套也非常的完善，有沙灘，餐廳也不錯，還能看到蜥蜴、工作人員也挺友好的，唯一的不足就是房間設施比較舊，酒店沿海邊步行幾分鐘就可以看海龜哦

В июле 2024 я провела в этом отеле несколько дней. В целом мне всё понравилось, за исключением некоторых моментов. Начну с хорошего: отличное расположение, напротив супермаркет, а рядом множество магазинчиков и лавочек, шикарный вид из окна на океан, достойные завтраки, чистый бассейн, готовность сотрудников в любой момент прийти на помощь, вкусные блюда на заказ по меню, ухоженная территория. Что не понравилось: номера уставшие уже, требуется обновление, я жила в 513 номере. Бассейн работает до 19.00, что совершенно не удобно, так как после ужина хочется тоже активности.., а её нет)

Тихо, спокойно, есть что позавтракать. Убирают хорошо. Влажность. Громкий кондиционер. Милый персонал

設施有點舊

I was unsure about this hotel after reading some of the reviews, but I have to say it was unfounded. We stayed in a deluxe sea view room on the 3rd floor. From the minute of our arrival we felt very welcome. We were greeted with a refreshing drink and didn’t have long to wait for our rooms. The hotel is in a beautiful setting on the beach and with plenty of bars and restaurants outside on the road in both directions. We stayed on an all inclusive basis and found the food very good with plenty of choice. We did eat out nearby also on occasion. Yes the hotel could do with a little updating in particular the rooms and pool. However there were works being carried out whilst we were there and I believe they were closing in April to carry out more. Saying this however everywhere was miticulously clean. Only issue we found with our room was storage. There was a lovely wardrobe area, but the room could do with some drawers. There wasn’t many coat hangars but we just asked our room boy and he got us more. The staff at this hotel really make it. Every one of them with a smile on their face and very helpful. They make it 5 stars! Three of the staff in particular made our holiday. Nuwan who within minutes of our arrival spoke to management in order for me to have coke zero (I am diabetic) included in our all inclusive (as it isn’t normally) which was above and beyond. He also looked after us on many occasions in the restaurant. Also Chinthaka and Sanjeewa who again looked after us, always having a table ready for us every meal time. All were a pleasure and we had some great chats with them. They are a credit to the hotel. Our room boy (can’t remember his name) left our room clean and with great towel art every day, thank you. Also a special mention to management, who on Independence Day made us feel so included in your celebrations. We really enjoyed it, especially the tea . A big thank you to you all and your staff. Would I stay again? Without a doubt. Not at hotel but if you want a great guide in Sri Lanka contact Charu Tours - Sri Lanka on Facebook. Best you can get

I immediately regretted my decision to book this hotel for my family and me as soon as we entered our room. The room quality was poor far below my expectations for a reputed hotel. Having stayed at Hikka Tranz several times, I had hoped that Citrus would at least be a decent alternative. Unfortunately, that was not the case. The room we received was extremely basic and lacked essential amenities, except for shampoo and body wash in the bathroom. To make matters worse, the toilet wall had visible fungus, which was both shocking and disgusting for a hotel of this reputation. Even the swimming pool was disappointing and did not meet our expectations. We genuinely felt that the experience was not worth the money we paid. In the morning, as we stepped out of our room, we were greeted by a plate of leftover food on the floor. Additionally, a broken bed and mattress were left in the hallway. Even the framed pictures on the walls had mold growing inside them. It was disheartening to see that no effort had been made to maintain or improve the hotel's quality. When we inquired about this, the staff mentioned that renovations were planned for April, but this still did not justify the current condition of the hotel. The only redeeming factor of our stay was the staff they were wonderful! They ensured that we had a pleasant experience wherever possible, and even at the restaurant, they served us with warm smiles. I sincerely hope that the hotel management takes immediate action to refurbish the hotel and improve its standards. Otherwise, guests will soon realize that the pictures shared online do not reflect the reality on the ground.

On January 30, 2025, we had the pleasure of celebrating our engagement at Citrus Hikkaduwa, with the registration taking place as a stunning outdoor ceremony by the beach. From start to finish, the experience was exceptional. The entire team, especially our coordinator, Dayan, went above and beyond to accommodate our special requests, even on short notice. The food was absolutely delicious, and the overall organization was flawless. Every detail was handled with care, making our special day truly memorable. Without hesitation, we highly recommend Citrus Hikkaduwa for anyone seeking a well-coordinated and beautifully executed event.

Hi I’m really happy about the citrus hotel .it's beautiful location special auqa aerobic best part of your hotel, dammi is very very friendly man.he came is not ask morning for aqua ‘super teacher ‘our team very happy we came agin thanks very

Delicious food was served, and there were a few live stations. The aqua aerobics class was enjoyable. We had considerable trouble getting to the restaurant because it was located apart from the main building on a rainy day.

Our stay at Citrus Hikkaduwa was truly memorable and exceeded our expectations. The location is perfect—right by the beach with stunning views of the ocean and easy access to local shops and attractions. The rooms were clean, spacious, and well-maintained, with all the modern amenities needed for a comfortable stay. The hotel also offers a beautiful pool area and a wide variety of food options that cater to different tastes. What made our experience truly special, however, was the exceptional service provided by Mr. Nandana. From the moment we arrived, he went above and beyond to ensure we were well taken care of. His attention to detail, friendly nature, and professionalism truly stood out. Whether it was assisting with special requests, recommending local activities, or simply checking in to make sure we were comfortable, Mr. Nandana’s hospitality made us feel genuinely welcome and valued. Thanks to him and the wonderful team at Citrus Hikkaduwa, we left with fond memories and a strong desire to return. Highly recommended for anyone visiting Hikkaduwa!

Fantastic location right on the beach. We had a top floor room with amazing views. The hotel has a lawn in front with tables & chairs, perfect for looking out to sea. We arrived very early in the morning and given our room, so nice after travelling 22 hours. The food is very good, plenty of choice for fussy eaters like me. Nuwan our waiter really looked after us. Bus stop, turn left out of hotel approx 100 yards. Galle easily reached change bus there for Unawatuna beach. Bus drivers very helpful. All the staff are helpful, polite and friendly. Hope to come back next year

We stayed for 3 weeks at the citrus and had an amazing time here, the staff were so friendly and such a lovely team, a credit to the hotel. The location is perfect in Hikkaduwa village a beachfront property with everything you could possibly need there. Close to railway and on main bus route with tuk tuks galore we had a wonderful guide who took us all over, we were there over Halloween and the staff did an amazing job,the food was lovely and I am really fussy but I always found something to eat and the staff would go above and beyond to accommodate guests.

Very beautiful hotel and nice program aqua aerobic. Damml is very good man we came again. Highly recommended for Sri Lankans and orthers. Pool is very attractive. Foods delicious!!! Thanks all staff.. Good experience!! Good place to spend our vacation..

First problem: No real information on the differences between Deluxe & Superior rooms on the website. We booked a hotel with a lift, thinking it would go to all rooms, NO, it only goes to DELUXE rooms. Our room was up two flights of stairs (not suitable for either myself or my Wife) the response from the staff when we raised this was that ‘it’s not their website’ but nowhere stated the superior rooms were not accessible. That was when the nightmare really started, this was by far and away the worst Hotel room I have been allocated in 40+ years of travelling the world. If this is their idea of superior I hate to think superior to what? The decoration was dated and needed a good update, however the Mini Fridge had mould and dirt across the front and inside, (see photos) the floors were dirty, the inside of the bathroom door was also covered in something and mould, rainfall shower head looked like it had never been cleaned in the 15+ years since it was put in, black mould all over the shower and bathroom. Unsurprisingly, I went back to reception to complain and the Duty manager came out and agreed that the room was not of the standard that they would want to supply, he couldn’t move us to a Deluxe room but “May be able to tomorrow” at an additional charge of £20 per night for the remaining 12 nights of our Holiday. We were shown a different room which was down one flight of stairs, so still not accessible. The facilities were the same as the previous room, they were marginally cleaner but the shower was filthy and mouldy. So much so that even after 20 hours travelling I wasn’t prepared to have a shower in the room. The sheets also had dirty marks on them (we didn’t notice until later as it was late at night and we’d been travelling nearly 24 hours at this point). We agreed to stay in the room for that night on the understanding that we would be leaving the next day unless they could come up with a suitable room. The “all-inclusive” restaurant is actually a “some inclusive”, Coke is, but Coke Zero isn’t, different meals are and aren’t, and the quality is poor. Breakfast was no better. When we were at Breakfast we saw the Duty Manager but he didn’t come to talk to us. After Breakfast we decided that we needed to find a different hotel, so we went on a tour of the other hotels in the area and found somewhere better to stay. When we checked out, the Duty Manager finally offered us an upgrade to a Deluxe room and showed me around 3 rooms which although they were better and cleaner- hard not to be- they still had black mould in the showers. Their surprise that we still wanted to leave, after their disinterest and poor customer service meant for me it was just too little too late. We checked out and because we hadn’t accepted the offered ‘upgrade’ we received no refund. This is the first bad review I have ever written about a trip ever, normally if things aren't quite what I was hoping for, I can accept different standards for different people.