Maritza Lorena Valencia
24 November 2023
This used to be a my favorite hotel on McAllen but has gone downhill in recent years, needs major renovations especially to the HVAC system, freshening, intensive cleaning, etc.
Our 3 rooms smelled so bad like sewage or sulphur, cigarrets. Stunk horribly. The pool area was not clean
The receptionist had a very bad attitude
We asked for a blanket and she was rude "you should have one in your room, find it", she said;
We told here there was none, and she said "I dont have blankets, I have towels...!" repeating this twice,
English is not our first lenguagge but we do understand the basic
She was disrespectful and so arrogant. She shouldn't be working in the hotel.
In the oposite, the gentleman assisting at breakfast was wonderful and kind.
Breakfast was delicious and they changed up the options in the morning (eggs, potatoes, bacon, sausage, pancakes, yogurt, fresh fruit, pastries and cereal)
The hotel location is perfect.
Overall, our stay wasnt the best so I don’t think we would come back.
I think there are other hotels with better service at a similar price on McAllen.
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