Hotel Novotel di Hefei

The hotel has very good location which is close to the metro line 1 and line 2. Our room was on the 23rd floor, it's clean and quiet. The staff were friendly and the breakfast starts at 6:30am, has a wide range of choices and very handy for elderly people. The hotel building also has restaurants, cafes and beauty salon in it.

Delightful hotel well located in one of the main areas of Hefei, close to Hefei train station. The hotel is situated next to a long canal which was recently renovated and you can enjoy long walks; it’s also close to several parks and Huaihe Road commercial street with many big shopping roads, Starbucks etc. also less than 10 minutes walk to the metro system. Staff are very friendly and welcoming and have decent level of English service. Hotel is very clean and meets the Crowne Plaza standard. Large and fully equipped gym plus and 25 meter pool with four lanes is perfect for workouts. The breakfast buffet offers the classic Western food and some tasty local Anhui delicacies such as Huainan Beeft Noodles, meatballs, dumplings etc. Will definitely stay here again for business trips.

First of all, the Shangri-La (Hefei)Hotel has comprehensive facilities & amenities and offers convenient transportation options in the vicinity. I love this very much! Notably, the service rendered by Hong Baolian (洪宝莲）at the Customer Service Center is marked by its warmth and dedication. She adeptly attends to the requests of guests and readily extends her assistance. I am inclined to offer her my commendation. 👏 When I embark on my future business trips to Hefei, I will opt for this hotel once more！😊

The SSAW hotel in Hefei is my number one destination. I love everything about this place from the staff at the reception when I arrive to the confort of my room to the location of the place. I always have my breakfast at the hotel. I am very traditional with my choices but the restaurant offers a variety of food. Thank you again for a great stay Annie Clouâtre

The hotel is less than 20 minutes away from Hefei South Railway Station. There is also Metro Line 1 at the hotel entrance, so the hotel transportation is very convenient. The room is relatively clean and comfortable. The front desk employee Mia is very considerate and meticulous in her service. I give her a thumbs up

It was my first time staying at The Langham Hefei, but I can also say it was my third as I extended my stay twice. The staff's courtesy, warmth and the right level of care started right at the moment I entered the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei 's lobby feels warm and welcoming due to the yellow hue of its lighting I believe and its staff. I immediately smelled flowers after I stepped in the lobby, pleasant, not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham. I prefer lily's smell anyway. The bouquet is by the front desk, so guests could enjoy lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me immediately and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told was the ceiling of the Hefei hotel scene. It took that hotel 10 minutes to check me in. The breakfast experience at The Langham Hefei was also great! The Seasons restaurant is big enough so that the seating was always available whenever I went down, which was not the case at the other hotel. In addition to daily cleaning, House keeping also came in the afternoon to make sure every everything is in good order and ask if additional supplies are needed. After two nights stay, I decided to change my original hotel hopping plan and continued staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She was warm, professional and efficient as always. Due to my itinerary change, I extended my stay the second time. This time it was Kristen He (XIAO He) who helped me. I experienced the same Langham quality from Xiao He - courtesy, warmth, knowledge and efficiency. She explained to me the responsibilities of each front line role and Langham's efforts to optimize guests' experience.She even went extra miles to ask her manager's permission to give me a complimentary Happy Hour. The Happy Hour is on the 44th floor at The Langham Club where mini buffet and beverage are provided 5:30 - 8:00pm. The staff there, Tracy, Lucy and Anne, were equally exceptional! They were proactive and ready to help. I asked for a Cosmo, but the cranberry juice had run out. Lucy made one with grapefruit juice and it tasted wonderful! Thank you, Ada, Xiao He, Tracy, Lucy, Ann and each every staff I met, you made my stay a memorable one!

I recently had a very pleasure staying at this beautiful hotel, and I cannot recommend it highly enough. The location is incredibly convenient, with a variety of resources available around the area for all budgets, making it an ideal choice for any traveler. The exterior environment is stunning, surrounded by natural beauty and offering fresh, invigorating air. Inside, the hotel is spotless and well-maintained. The rooms are spacious, the beds are remarkably comfortable, and the overall atmosphere is welcoming and warm. Special thanks to Jenny and Yanyan Zhang at the front desk, whose friendly and enthusiastic greeting refreshed my tiredness from the 10+hours flight , They kindly upgraded my room and patiently assisted with connecting to the Wi-Fi and proactively registering the vehicle number plate which made my check-in process smooth and effortless. Additionally, they facilitated a companion registration for my relative and offered an extra delightful happy hour. Parker Zhang from the executive lounge was exceptionally helpful, providing valuable tips on local services and transportation, ensuring I had all the information I needed and he is very approachable. ( I did not had my breakfast in the hotel as I was keen to explore more street and local foods outside , however I love their desserts from the welcome fruit platter and the happy, it definitely made with high quality ingredients,the freshest cream and does not taste too sweet (less guilty:) This stay made my first trip back home in five years wonderfully smooth and comfortable. I am truly grateful for the exceptional service and warm hospitality. Thank you for your hospitality making my visit so memorable and I cannot wait to stay with you again :)

I was upgraded to a suite, which was a nice surprise me. The staff was nice in general, and responded quickly to my requests. There are some areas for improvement. At the breakfast, I ordered dumpling. The service staff, who prepared dumpling for me, did not wear a mask. I saw him using his dirty hands, which just cleaned his nose, to add ingredients to the bowl. This was disgusting. The signs for the elevators near the entrance to the mall are misleading in indicating the floors that the elevators can reach.

The hotel is in a good location near San Xiao Kou MRT. So we took the bus from hefei airport to Sanxiaokou, walked about 6-700 meters and reached the hotel. Breakfast was also good. I love Chinese food but still have sausages and fried potatoes. The vegetable menu is super delicious especially the tomatoes. The receptionists are nice in general but they do not speak English at all and seem not to really understand what you are trying to say. So, travelling with someone who can speak Chinese would make a better experience in Hefei. The room has all necessary amenities. Shampoo, Conditioners and soap are Treseme. Has hair dryer, towel, room shoes, 2 bottles of water. If I come back to Hefei, I will book this hotel again.