Premier Inn Harrogate South

Booked three rooms. One was not serviced at all by house keeping with the previous guests' rubbish on the floor, unmade bed which had been slept in and filthy bathroom. Check in took over 15 minutes and there was only 1 member of staff on duty. There was some system problem apparently. Other guests came into reception with room complaints such as no towels. Breakfast was good. Overall a dreadful hotel and I would recommend staying somewhere else.

We stayed here twice overnight, on our way to and from Scotland. The hotel's restaurant seems to be being phased out. On our first night the evening meal was only available if you had pre-booked a meal deal. On the return trip, the restaurant was closed and only the bar was open. No draught ale: lager only. Only one chef at breakfast, so you're better off sticking to a continental breakfast. Or better still, going elsewhere.

Excellent Service from the Manager who checked me in and recognized my needs and did everything possible to assist. I doubt very much that he could do any more for me. Looking forward to the restaurant being fully open to cover evening meals. Thanks for the help and look forward to the next visit

Unfortunately this is not a good review of the hotel as a family we were given a room facing a brick wall,three in room but only two towels upon arrival tea milk empty, but mainly had pre booked and paid for cooked breakfast arrived in dinning room at 8.45 after 45 minutes we enquired how much longer and was told within 10 mins after another 30 mins we enquired again and was told they didn't know what happened and would we like to re order ,we declined as now impacting our days schedule other guests told us it's happened on previous days ,complained to head office Via the email that was given to us but am still waiting for a response Harrogate and York are lovely just avoid this hotel.

The restaurant was closed unless you had prepaid for dinner, which we weren't told in advance so after 3 hours of driving had to go out. Only one chef for breakfast waited over an hour half for poached egg and bacon. When it came it was hard and inedible.

Not what I expect from 'Premier Inn'. Cleanliness not great. Thick make up on shelf below hairdryer, couldn't and shouldn't have been missed if room was cleaned. Same makeup on light switch. One of the two cups not clean. Worst thing about the hotel, was breakfast on first morning. Arrived in breakfast area 08:45, actually received the cooked breakfast around 10:10. Poached egg well and truly overcooked. Bacon couldn't cut with a knife, had to tear it. Seemed to be one member of staff seating customers, taking orders and bringing food out, never got her name, but must compliment her on keeping a professional manner under extreme pressure. There was approx a 30 minute lull, where no food came out of the kitchen at all, then it was just sporadic, a plate here and couple there. Will not be coming back to this hotel, which is a shame as it's in a good location to visit the area. As we're here for two more nights, I am hoping there will be a massive improvement.