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Ulasan Tamu tentang Sofitel Harbin
9.5/10
Outstanding
4027 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Location9.5
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(4027)
Positive reviews(3989)
Reviews with photos/video(605)
Delicious breakfast(260)
Near shopping area(221)
Convenient for shopping(192)
Perfect for kids(112)
Friendly front desk staff(112)
Great swimming pool(46)
Luxurious(28)
Has play area for children(25)
Negative reviews(38)
Guest User
Apartment Suite
Check-in Jul 2024
Family
9 ulasan
5.5/10
Diposting pada 30 Agt 2024
My favourite part of the hotel is the self serviced laundry. The guest room itself is quite old and smelly. Furniture is dirty and bed linen is tired. Breakfast is average. Overall the hotel is far below the standard of Sofitel and definitely not a 5 star hotel.
Tanggapan dari Properti: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us. New quilts have been purchased and their are on the way, the hotel has just started renovating the new furniture. I am a appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa hope to see you again
Your Jamaican Girl
Superior Queen Room
Check-in Mei 2024
Couples
14 ulasan
9.0/10
Great
Diposting pada 11 Jun 2024
I had an amazing time, of course Sofitel never disappoints! 💜 The facilities were up to par, the food was exquisite and the service was top-notch. Everything was quite impressive, from the in-room dining experience to the indoor fitness center. The room was decorated free of charge at my request and spa packages were reasonably priced.
6/8
Tanggapan dari Properti: We regret that we have not been fully satisfied with you.We know that the more trust we get, the more we ask ourselves to do better, so as to live up to everyone's expectations. We will adjust the shortcomings as soon as possible, and look forward to your visit again in a better state. Sofitel Harbin wish you a pleasant trip!
AW**
Superior Queen Room
Check-in Jan 2025
Business travelers
12 ulasan
9.5/10
Amazing
Diposting pada 4 Feb 2025
Thanks to Alisa's assistance, I've got a perfect stay in Harbin.
Tanggapan dari Properti: 很遺憾此次入住未能達到您的期望,為此我們深表歉意,我們希望能夠努力做的更好,為賓客們提供滿意的服務和住宿環境,期待您的再次光臨,哈爾濱索菲特大酒店全體員工祝您新春快樂!
Alistair Mark
Superior Queen Room
Check-in Jun 2024
Family
3 ulasan
4.5/10
Diposting pada 21 Jul 2024
Dated hotel . badly in need of a refurbishment. Queen-sized rooms are pretty small really.
Avoid the cooked western-style breakfast , for one its a rip-off at 168 RMB per person , and something was definitely not fresh as I spent two days on the toilet.
Tanggapan dari Properti: Bonjour guest, Thank you for share your experience. I am sorry that hotel did not meet your expectations; please allow me to express my sincerest apologies.your feedback is very important to us. the F&B Manager have already known your feedback. According to the survey, no customers had similar situation on the day, but we will still pay attention to the food safety of customers. Once again, please accept my sincerely apology and hopefully enjoy to stay with us. Sofitel Harbin hope you have good trip, see you next time.
Christian Siegfried
Luxury Room,king Size Bed,high Floor
Check-in Des 2024
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 6 Jan 2025
Great Service! Whole team took very good care.
Tanggapan dari Properti: Thank you for your support and affirmation of Sofitel Harbin, as a veteran hotel opened for more than ten years, we use professional service to escort your travel, I wish you a pleasant trip!
Guest User
Luxury Room,king size bed
Check-in Jul 2024
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 27 Agt 2024
Alisa service was excellent and the hotel was clean and comfortable
Tanggapan dari Properti: Bonjour guest,Thank you for your support and trust. I will share your feedback with other ambassadors. I hope that with such an example, we will do better and better. wish your hava a nice trip
Ronan2
Luxury Room,king size bed
Check-in Des 2023
Couples
10 ulasan
10.0/10
Outstanding
Diposting pada 29 Jan 2024
The hotel is very nice and clean . Location very good . Have big mall beside and a big food street love this place will sure visit again . Good for traveling
Tanggapan dari Properti: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. We hope you were impressed by this trip and welcome again. Have a good trip.
David Shick!
Luxury Room,king size bed
Check-in Des 2023
Couples
15 ulasan
8.0/10
Very Good
Diposting pada 6 Jan 2024
The hotel was clean and fine. Breakfast was good, but there were a few issues. WiFi was a pain to access on my laptop. I just gave up there. Major issue was the temperature in the rooms. So hot. We were told that thermostat control was fixed. Made sleeping uncomfortable.
Tanggapan dari Properti: Bonjour Sir/Madam, Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hotel has 24-hour service hotline, if you need our help, please dial "55" in the room. Hope to meet you again at Sofitel Harbin, wish you a pleasant trip! Live the French Way
Indra
Superior Queen Room
Check-in Nov 2024
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 28 Des 2024
Alisaver good hotelgood
Tanggapan dari Properti: We always believe that only professional knowledge and skills can provide guests with quality service, thank you for your trust and support, look forward to meeting you again at Sofitel Harbin, wish you a pleasant trip!
Zongtianchunyilang
Superior Queen Room
Check-in Agt 2023
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 15 Sep 2023
Thanks for the kind hospitality and service during my stay. Especially, thanks for Alice’s kind support and information sharing in a timely manner. I fully recommend you stay at this hotel during your trip to Harbin.
Tanggapan dari Properti: Good morning, I am glad that Alice's service left a deep impression on you. I hope your trip to Harbin Sophie Grand Hotel will be an unforgettable memory. I look forward to seeing you again. I wish you a good trip.
ckate
Luxury Room,twin beds
Check-in Des 2022
Family
3 ulasan
9.0/10
Great
Diposting pada 29 Jan 2023
Indoor swimming pool temperature was enough to swim, hotel staff was all kind and sorted out everything quickly. We even could enjoyed the Lion Dance at the hotel lobby on the first day of ***** New Year.
交通:Hotel is just next to Wanda Mall so we could go LaoChangChunBing branch and big supermaket easily.
卫生:Pleasant stay except for some smoking smell.
Tanggapan dari Properti: Thank you for sharing your experience with us. I hope you will have a wonderful stay at Sofitel Harbin,We will focus on your feedback, the New Year new atmosphere, I wish you a happy ***** New Year, all the best-——Sofitel Harbin
Kitloong
Luxury Room,king size bed
Check-in Des 2023
Travel with friends
5 ulasan
7.0/10
Diposting pada 23 Jan 2024
It was a very good stay overall.
Tanggapan dari Properti: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa wish you have a good trip
Guest User
Luxury Room,king Size Bed,high Floor
Check-in Nov 2024
Couples
12 ulasan
6.5/10
Diposting pada 4 Feb 2025
Not bad
Tanggapan dari Properti: 很遺憾未能獲得您的十分滿意,為此我們深表歉意,深知得到的信任越多我們越是要求自己做的更好,這樣才能不辜負大家的期望,我們會關注您提到的問題,在條件允許的情況下會逐一改善,很高興您和我們一同分享您的住宿體驗,感謝您的支持和信賴,期待您的再次光臨,祝您旅途愉快!
Baodapipihan
Luxury Room,king Size Bed,high Floor
Check-in Nov 2023
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 15 Des 2023
Alisa
Tanggapan dari Properti: Thank you for participating in the review. There is no gorgeous language, but it is heart-warming. It has contributed to the progress of the hotel. Thank you again and wish you a happy life!
Guest User
Superior Queen Room
Check-in Apr 2025
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 5 Mei 2025
I was very satisfied with the room I stayed in this time. The room arranged by the housekeeper was really comfortable for me. It was truly pet-friendly. The housekeeper and the front desk were very attentive and enthusiastic. The hotel is very close to Harbin Station in a straight line, and the transportation is convenient to any scenic spot. Parking at the door is very convenient.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝您在眾多商家中選擇哈爾濱索菲特大酒店,所以我們不會讓您失望,哈爾濱索菲特大酒店設施齊全,餐廳,酒吧,泳池,健身中心和SPA,還有好玩有趣的小童俱樂部,還有舒適的主題家庭套房,自動洗衣房等等,當然這麼可愛的小動物任誰都想它能常伴身邊,所以寵物房也是不能少的,所以我們的WX管家提前為您做了安排,希望您和您的愛寵能夠喜歡,歡迎您的再次光臨,祝您旅途愉快!