Hanoi Hotels with Airport pickup service

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

The hotel was excellent in terms of service and location. Though the breakfast food selection was a bit short for a 5-star hotel and the rooms are small, the staff makes up for it with their warm behaviour and service.the rooftop bar and restaurant is an amazing place to have some drinks or dinner. The view overlooking the lake and old quarters becomes breathtaking at night. Highly recommended for comfortable stays. However a bit lower price of the rooms would be great, mainly because of the fact that other hotels with similar price range has bigger rooms and other facilities to offer.

Fantastic service in a beautiful hotel. Wonderful location just next to the scenic lake. Room is sufficiently spacious for single business travel. Not sure if the amenities is good as was not able to use them.

Great experience at La nueva boutique hotel. Especially thanks to the wonderful staff: Jenny and Jimmy. There were helping me before the trip ( booking for example the pickup at the airport), during ( booking a day trip to Nihn bihn and answering all questions ) and even afterwards ( keeping our luggage during our cruise in Lan ha bay after having done the check out ). We stayed too during the tet festival and it was great the new year eve dinner and the fireworks from the rooftop. Views were super from there. The room was fine, maybe not too big but the beds were most comfortable. Totally recommend it and would come back. It was only 5 min walking to the lake. Easy place too to be picked up for excursions.

Nice hotel with great view of the big lake. But, it is too far to the old quarter and need to take cab to close to the old quarter for tour bus to pick up.

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

I recently stayed at Hanoi Vacanza Premier Hotel, and it was a fantastic experience, especially for those looking to explore the Old Quarter of Hanoi. Pros: • Perfect Location: Situated in the heart of the Old Quarter, the hotel is within walking distance of Hoan Kiem Lake, the Night Market, and many famous street food spots. • Friendly & Attentive Staff: The hospitality was exceptional. • Comfortable Rooms: The rooms were clean, and well-equipped with comfy beds, air conditioning, and a good shower. Despite being in a busy area, noise was minimal in the higher-floor rooms. • Great Value for Money: Considering the location and service, the hotel is very reasonably priced. Cons: • Small Elevator: The elevator is compact, which might be inconvenient during peak hours. • Soundproofing of room Could Be Better: Conversations in the lift lobby can be heard, which might be a disturbance if you’re a light sleeper.

The marvelous hotel was amazing. Super clean and great location! The staff were extremely attentive, and accommodated every request we had. I highly recommend this hotel.

A place where there is a reason why the facilities are wasteful and there are no customers I stayed at the most expensive place on this trip to Vietnam, but if I had to rate the service and meal, I would give it the lowest score. Doug, it was the worst service out of the 20 local hotels in Vietnam I've been to. The reason I chose this hotel was because the hotels I stayed at were on holidays, so there were no rooms, and I chose this hotel because it was only a 5-10 minute walk from the central square of Hoan Kiem. There was no one to open the door or carry the bag. It just feels like our motel. Even on the day of check-out, only the female receptionist at the hotel greets at least, and the bellboy and other people do not care whether the guest leaves or not. In particular, breakfast, which Koreans consider important, was not good. However, the restaurant facilities and views were really good. Good facilities are not being used too much. Moreover, even though fruits are in season these days, there was no mango at breakfast, only passion fruit. In a word, the facilities are poor. If the staff's service and breakfast are improved, it is a place where many customers can visit, and the hotel owner should pay more attention.

It was my first time traveling to Vietnam. There were many things I was not used to. The most gratifying thing was that I stayed at Capella. The theme concept runs through every detail. Good design is pleasing to the eye. It was also nice to be in a daze in the hotel every day. It was indeed a bit noisy, but the service and design made me turn a blind eye.