Dusit Thani Tianmu Mountain, Hangzhou

The hotel is very beautiful, clean and taken care of. The staff is super professional, helpful and attentive. We came for one night stay at the winter, my husband enjoyed the hot springs. The outdoor pool looks amazing, and I’m sure that in the summer time it’s perfect although it’s not warm so we couldn’t enjoy it at the winter time. The breakfast is rich and you can choose between western or Chinese dishes. Only one disadvantage is that the hotel is in the middle of no where, no shops or convenience stores around. Only 1 restaurant delivers food so take it into consideration. The rest is perfect

Stunning architecture in a beautiful location. Wanted to try this Dusit as had stayed at the Dusit Thani in Bangkok and thought it was out of this world. Unfortunately, the same cannot be said for the one in Hangzhou. The service was not as attentive and warm and the food was definitely not in the same league, especially the breakfast - compared to Bangkok it was hugely disappointing. Drinks and cocktails selection was poor; only a gin and tonic available or two other fruit juice-based cocktails that were not very good. Had the feeling that the staff tried their best but much could be learnt from studying the exceedingly high customer service experience standards that the Bangkok Dusit holds itself to. The venue is probably the most aesthetically pleasing in the area if you want a lovely stay near the Tianmu hiking trails. However, don’t expect much in the way of a culinary experience.

Great location, very tranquil view, clean and spacious rooms. Variety of buffet options both western and Chinese cuisines. Very helpful staff.

The worst service I have ever experienced in any decent hotel.

當天到了給升級了房型，住了有私湯的單卧別墅，房間很大也很乾凈，有兩個衞生間是比較少見的配置，兩個衞生間都有沖水馬桶，配套還是比較不錯的，房間院子裏就可以泡温泉，室外泳池是小朋友的最愛。總體住下來帶娃不錯，酒店內也有比較多的親子活動，周邊遊玩也比較方便，晚上游泳池邊還有篝火，篝火夏天有點熱，秋冬比較舒服。天目山晚上太陽下山後就很涼快了，白天也沒那麼熱，很適合夏天避暑。

房間是1k多價格的，但是從幾個方面來看都沒有這個價格和品牌的水準：1️⃣位置，房間安排在了三幢，從大廳到房間要步行兩個走廊三個過道以及電梯，好幾次從人家的房門口經過，不像是度假酒店所謂“安靜隱蔽”的設定；2️⃣設施，房間隔音非常糟糕，隔壁大早刷視頻的聲音十分清晰，電視沒有投屏；3️⃣衞生，陽台打掃比較粗糙，送來的水果沒有洗乾淨；4️⃣服務，可以理解酒店比較新業務生疏，但是不能理解效率低下，入住時告知有minibar權益，進門發現冰箱被鎖，打電話解鎖等了近1小時，午睡時間因為等待電話等待再電話反覆被敲門，打擾到3點。直播和宣傳應該都是圖片這個機位的，泳池就是普通泳池，衹是表達自己的感受，真的不必趕來。