Savoir Resort

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

杭州所見酒店建在西溪濕地景區內，風景美到窒息，照片太多，衹能選幾張記錄酒店之美。酒店內部是隱居生活，酒店外面是最熱鬧的景點。必須誇獎酒店特色服務，管家從入住開始會幫客人安排好餐飲，提前點餐，確保客人在預訂時段吃上最新鮮的食物。店內每位服務生都是活力滿滿、笑容親切。本次遇上端午節和小童節，酒店安排包粽子和基底畫教程，貼心又暖心。在這裏三天兩晚的假期十分完美！

設施：喜歡簡簡單單的 衞生：超級乾淨舒適 環境：安靜舒服😌，私密性也好，花花草草身心愉悦 服務：更不用提了，每個服務員都很有耐心！大大的贊👍 起晚了，還專門給留了早餐，不耐其煩的問候，暖心🥰下次還會繼續入住。

來杭州過週末，有被所見西溪驚艷到。服務周到，房間乾淨，環境特別幽靜，都是鳥叫蛙鳴。早上推窗見溪的感覺實在是太妙了。令人意外的是酒店餐廳的菜也很好吃！晚餐和早餐都不錯！之後來杭州還會再來住的。