Conrad Hangzhou

My kids love the hotel stay. Recd personalise hand written card from house keeping everyday. Tip top service . 100% recommended to everyone.

Great location and service. Much appreciated. The staff were able to help with late checkout.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nightmare. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.