Mercure Hotel (Hangzhou West Lake)

酒店位置很好，周邊也很方便，性價比高，早餐很豐盛，華住旗下的美居很棒，旅遊或者出差都會優先選擇華住。

設施：設施齊全較新，有停車場，停車免費 位置：地理位置離景區近，步行可達大部分熱門景點 服務：熱情周到，外賣有工作人員和機器人送到房間，很方便。 環境：環境不錯，衞生整潔

酒店位置很棒，去武林路小吃那邊1.8公里，去西湖也不是很遠，大約2.5公里左右，房間也是不錯。出行方便，早餐也很豐盛，工作人員整體都熱情洋溢很是不錯，推薦入住。

Hotel service and Morning breakfast is perfect and nice. Room design is nice too and shower facilities. Except room is quite dusty and found a mini cockroach after opening window for wind ventilation due to cold season. Here provides bus tour to attraction places too! Very convenience and time saving too!

首先，非常感謝前台服務接待的小姐姐們和小哥哥們和收拾房務的姐姐，在臨時航班延誤的時候，能夠幫我把行李套封袋並拿下來寄存酒店免去來回跑的時間。這對於旅途在外，想遊玩又不想帶行李的旅客真的非常重要&貼心‼️ 其次，房間打掃得很乾凈，每天整理房務更換飲品，客人接觸過的私人用品是不會觸碰的，非常懂～～還有小機器人給你送來熱眼貼，暖薑茶，哈哈哈哈哈關鍵是有泡腳桶～床很乾凈且軟乎，休息好第二天一樓吃自助早餐然後出門趕行程特別方便，自駕或打車或者地鐵或者騎行前往西湖&銀泰都很近。 另外，這酒店挺特別-圓柱型。整棟酒店設計的房間都是扇形，大視野窗户，同時避免旅客不想住尾單房的擔憂，這心思很巧妙。也不會沖電梯，不怕吵鬧，美粧燈化粧真的太適合女生了，且乾濕分離衞浴不怕滑倒。這幾天住下來，個人認為，在陌生城市旅住，酒店的工作人員熱情、尊重、耐心真的很為杭州這座城市加分，而美居的工作人員們從保安、前台所有接待員、房務、餐飲工作人員，在細節和零碎的問題都力所能及地給到反饋，給我留下很好的印象——真誠以待。請經理老大一定要給他們加雞腿🍗哈哈哈

Such a great stay! The staff, from the check in workers, to the security guards, to the ayi’s, were all incredibly friendly and helpful. They didn’t speak English but they had a translator device, and one of the workers (Becky I think was her English name?) gave me her wechat so I could contact her with any issues. She also helped me find a coupon so I could upgrade and get breakfast included (which was sooo good). My room was gorgeous and very comfy, would recommend!

舒適乾淨，服務熱情周到，環境不錯，智能化酒店，機器人服務，餐廳飯菜也還不錯，乾淨衞生，離西湖不是太遠，還挺方便，酒店所在位置交通方便，住的很是滿意，出行住宿會首先考慮美居

Except the wifi(requires local sim to register) everything is great. Staff is nice and friendly, room is clean

Hotel is generally clean and comfortable. Breakfast is good . Location easy to access tourist spots.