Pengguna Anonim
1 Juni 2025
I stayed at Zety Hotel Hangzhou for 3 nights and it was truly a wonderful experience!
The location is excellent – surrounded by plenty of shops and eateries, making it very convenient to explore the area and enjoy local food. The room was clean, and the bed and pillow were incredibly comfortable, which made for a restful stay.
I would like to specially commend Mr. 张世伟, a staff member who truly made our stay memorable. Despite my late check-in at 11pm, he was courteous, friendly, and very hardworking. He kindly shared helpful information about nearby food options and malls, which made settling in much easier.
To my surprise, the hotel offers a complimentary sweet dessert soup as a welcome treat, and Mr. 张 personally brought it to my room – such a thoughtful gesture! They also provide free laundry service, and again, Mr. 张 went the extra mile by delivering my freshly cleaned clothes to my room.
Upon checkout, it was drizzling, and he kindly helped push our luggage and made sure we got safely into our Didi ride. He even communicated with the driver to ensure everything went smoothly.
Overall, the service and hospitality were top-notch, and I wouldn’t hesitate to stay here again. Thank you, Zety Hotel, and especially Mr. 张世伟, for the fantastic stay!
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