Grand New Century Resort Xianghu Hangzhou

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

房間整潔寬敞。服務亦很到位。尤其是前台的巖Sir不但主動與客人建立溝通渠道，還主動幫助我們。將停車碼發訊息給我們，便於我們出入。還送來了綠豆湯、水果。在我們無法在十二點回酒店的情況下，幫助我們辦理延遲退房。使我們感覺很温馨覺。非常感謝他們為客人的付出。謝謝！ 在退房時總枱小姐還送上了小點禮盒。