Mercure Hotel Hamburg am Volkspark

酒店距離海港非常近，在當地算是很不錯了，地下停車免費很棒，早餐也非常豐盛，下次出差還會選擇這家酒店。

The hotel rooms are very good and the breakfast is also very good but the dinner at the restaurant is terrible. We ordered the salmon dish with paksoi, the salmon was dry as the desser and paksoi was so salty that is was burning in your mouth. The ordered snitzel was as thin as paper with a lot of breading so it looks quite alright until you cut it.

A nice buffet breakfast with a good selection and comfy enough beds. Overall though all feels a little bit tired and the main road next to it is very noisy all the time. Room decor is pretty dated and the towels very very thin. Staff friendly enough

I came over to Germany with my 10 year old Son for the Hamburg match and to do some other activities during our 3 night stay. The hotel was very clean, the staff outwith the bar were also very pleasant and couldn't help enough which was very professional to see. The food selection was very good and we thoroughly enjoyed our breakfast there before heading off out to explore. 5 out of 5 until we asked to watch some German football in the bar... I asked the man at the bar if he could switch a match on as I noticed they were advertising Sky Sports games and Bundesliga 1 and Bundesliga 2 matches. I was ABRUPTLY told NO. I was pretty confused ( also due to the language barrier) but I then asked for another game and was told NO and that I was to go and speak to the service desk. I want to make it clear he absolutely understood that I was asking for the football! The man whom I spoke to was very helpful throughout our stay and solved the issue. The bar was empty when I asked but the football couldn't have been put on quick enough when other residents ( I'm assuming, German) where in the bar. This is why I have gave the 3.5 star rating which was a shame. It really did ruin part of our experience as I felt we weren't made to feel that welcome after this incident.

The hotel was quiet and clean, the staff was polite. But the breakfast buffet was suburb and the bar menu was quite good. It is a short walk to DESY. There are not many restaurants nearby, but as I said the hotel food was much better than average. It seemed to have many guests even this last week of November.

As a Platinum member we would normally be upgraded to the best available room. On check-in we were told upgraded to a comfort room, however the comfort rooms are meant to be overlooking the inside courtyard and therefore quiet. The room we were allocated was in my opinion a standard room at the front of the hotel, all we can hear is traffic and other doors slamming. As a platinum member we are also supposed to get a welcome gift, when I queried this, the guy on reception checked his list and asked when we made the booking, which was the previous day, he said the list was printed at 08:32 today and we weren't on it. Told he would sort it, on return to the room later in the evening, still no welcome gift in the room. Also on check-in when asked about the upgrade, we were told the privilege rooms were fully booked, yet on the Accor app they were still available to book, despite this he still said we had the best room available. Sorry to say that we will not book this hotel ever again as they have no regard to regular Accor frequent travellers.