Hotel Courtyard di Hakuba

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

The room looks more stylish, but the bathroom is small and smelly... The design of the suite is also strange. You don't need to take off your shoes in the bedroom, but you have to take them off in the living room... The service is really good, and you can pick up and drop off the ski resort at any time! The restaurant is French, you can eat light meals, and the food is pretty good!

The Onsen is good. The only downside is wearing the in house Japanese yukata is prohibited in restaurants and some area. It is not that convenient to change clothing back and forth.

The breakfast buffet is delicious, there are two public hot springs, one private bath, private bath must be reserved in advance, reservation is half price in the morning, it is very cheap, only a few hundred yen, there are shuttle buses to jr or bus stations, Daily scheduled pickup and drop off at the ski resort

Treasure Hotel, the owner and his wife are very good, basically meet all the requirements (including snow field pick-up and early use of hot springs), the hotel layout is very warm, many small details make people feel very warm, including the free massage chair after soaking in the hot spring, and free popsicles are provided, It’s not far to go to the snow field. You can let the boss drive it. It’s a great experience to drive for a minute.

It was a nice affordable place with access to the slopes daily. The location makes it hard to go out at night with heavy snow. I wish they had a shuttle for the night into the city.

Suitable for crowded trips, the villa has heating floors so it is very warm, in the middle of the forest, so the red leaves season is extremely beautiful

When you stay at The Ridge Hotel & Apartments in Hakuba, you'll be in the mountains, just steps from Hakuba Valley Ski Area and 11 minutes by foot from Hakuba Happo-One Ski Area. This aparthotel is 4.2 mi (6.8 km) from Hakuba Goryu Ski Resort and 5.1 mi (8.2 km) from Tsugaike Ski Resort.Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.Featured amenities include express check-in, express check-out, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 17 guestrooms featuring refrigerators and flat-screen televisions. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include microwaves and electric kettles, as well as phones with free local calls.