YuYu Hakone - Private Open Air Onsen Usage Guaranteed Reviews

Nice place, helpful staff, gave us the opportunity to enjoy onsen late night when we arrived. Room was spacious, with all necessary staff for short stay, only downside was a bit of a sewer smell in the room.

Good private onsen for couples

Out of the way, lucky I am driving. The couple Onsen is not really private but is a "book" system and is outside main building, limited to 50 mins time slot. There is no private bathroom but shared bathroom. The only good point is what other travellers mentioned the young and helpful front desk from all over the world, Hong Kong, Mongolia, Indonesia etc. Not worth the 120S$ I paid via trip.com

Beautiful onsen located close to Lake Ashi and other beautiful sites. Room is clean with good amenities available. Perfect stay for a good price aswell.

Overall: 8/10 Location: 9/10 (public transport)  No restaurant/ convenience store nearby.

I forgot my shirt there i ask another hotel to ask the reception about this

Very clean. Great service and friendly staff. Onsen is wonderful. Only issue it the location, especially in the evening. If you're looking for a place for relaxation and quietness, it's amazing!

Wonderful little place, the outdoor bath was perfect.

Amazing hotel in an amazing location. The Japanese style room was very comfortable and the use of the private onsen a bonus when booking a stay there. Since we were driving we also appreciated the free parking on property. We had an amazing stay!

private onsen was really pleasant

No shower in room

There is no shower or bath in the room. Clean, nice small area

Although a reservation is required, the private hot spring is very attractive. There is no bathroom in the room, but the shower is available 24 hours a day, so there was no inconvenience. The room was a Japanese-style room, so it had a Japanese feel and was clean, so it was a comfortable environment, but it was a bit cold at night even with the air conditioner on.

Yuyuhakone is simply the worst hot spring hotel I have ever stayed in in Japan. It was such a disappointment that I even doubted my life! First of all, the location is ridiculously remote. The entire hotel is hanging alone on the side of a mountain road. There is no one around and there is not even a convenience store. If you want to go out, you have to take a bus or a taxi. There is only one bus route and you have to wait for a very long time. You are basically trapped in this remote place. Let's talk about the so-called "open-air bath", it's simply a joke. The equipment was extremely rudimentary, with all the facilities squeezed into a shabby shed. When I arrived, the temperature was minus 3 degrees Celsius at night, and the water temperature was not hot enough. The outdoor water was icy cold, and it felt like I was woken up by cold water. The bathing equipment is even more outrageous. You have to keep pressing to get the water out, making the whole bathing process like participating in some endurance challenge. It's so exhausting that I doubt my life. The room conditions were equally terrible. Not only is there no floor heating, but there is a heater under the TV, which turns out to be just a decoration and is purely used to deceive people. The only heating device was the air-conditioning heater, which came with a "surprise easter egg": it automatically shut down after being turned on for a while. I asked the front desk to check, and it turned out that the circuit breaker had tripped! It is really speechless that such basic facilities cannot function properly. As for dinner, it was barely the only part that was not that bad. The taste was satisfactory and the price was not too expensive, but it could not save the whole experience from being ruined. It is really ridiculous and sad to offer this level of service and facilities at this price. In a word, I will never come to this store a second time, and I would advise anyone who comes to stay away.