EUC rider
21 Juli 2023
After twice staying at Lavande in Dongguan, the Conghua branch was a big disappointment. The guy on reception was clearly not properly trained. He broke the back of my passport by bending it backwards, unnecessarily to fit it into the scanner which is designed to receive the whole passport. He assigned a smoking room on the wrong floor when I booked a non-smoking room on a different floor. The shelf was not clean. The drying line was wrongly fitted. The sink was rusty. The switches by the door are in the wrong orientation. These are not staff problems but show the poor quality of construction. The view from the windows was the best thing. The other fittings were good, but not as good as Dongguan. When I returned on my second day, my room key was deactivated. Very annoying. I didn’t have this problem at Dongguan. I will stay near Guangzhou airport next week. I decided not to choose Lavande for a fourth time, based on the poor service at Conghua.
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