Mandarin Oriental Guangzhou

Saya sudah berkali-kali menginap di Guangzhou. Dulu saya pikir tidak apa-apa, tapi saya sangat tidak senang ketika saya check out hari ini. Saya meminta meja depan untuk mengembalikan deposit di tempat hanya menunggu sampai pemeriksaan lingkungan selesai. Saya bilang saya bisa menunggu sampai pemeriksaan lingkungan selesai. Jika saya pergi lagi, dia bilang saya tidak bisa pergi sampai dua jam setelah pemeriksaan lingkungan! Saya telah menginap di banyak hotel, dan satu-satunya yang melakukan hal ini adalah Mandarin Oriental, Guangzhou. Jika tamu meminta refund di tempat, pihak hotel biasanya akan bekerja sama dengan refund di tempat. Aturan keuangan Mandarin Oriental sungguh membuat orang terdiam. Lalu kita koordinasi lewat Ctrip, tapi tidak ada hasil. Sepertinya bahasa Mandarin Oriental kamu cukup kuat, bagus! Aku tidak akan tinggal di tempatmu lain kali! Ulasan buruk!

Pengalaman check-in sangat buruk! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Manajer yang bertugas berkata: Kami minta handuk mandi dan air diantar, tapi alasan tidak diantar sama sekali karena petugasnya ceroboh dan lupa mencatatnya. Berapa tingkat layanan ini? Penjelasan ini? Bisakah disebut juga Budaya Oriental? Sangat mengecewakan. Lalu dia memberitahuku bahwa ketika aku check in lagi, aku bisa menambahkan dia di WeChat untuk membuat kamarku lebih besar‼. ️Staf layanan hantu macam apa yang saya temui, dan dia berani mengatakan bahwa dia adalah manajer yang bertugas. Saya mengajukan late check-out dengan anak-anak, tetapi ditolak. Front desk wanita mengatakan kamar tamu sangat sempit dan tidak bisa ditunda. Dia juga menekankan bahwa jika melebihi waktu, akan dikenakan biaya! Itu membuat seluruh keluarga kami merasa bahwa wanita ini berbicara seperti pemilik hotel dan bukan seperti meja depan. Yang paling menjijikkan adalah tidak ada handuk mandi untuk mandi sebelum check out. Hanya karena harus check out, mereka tidak akan memberikan apa pun yang Anda inginkan. Apa yang bisa Anda lakukan dengan hotelnya? Benar! Kami tidak kekurangan pelanggan, Anda dapat melakukan apa pun yang Anda inginkan! Saya menelepon lagi hari ini dan menjelaskan bahwa pengiriman yang terlewat, tidak ada pengiriman, dan pengiriman yang tertunda semuanya karena pelatihan karyawan yang buruk. Beri saya teh sore, dan saya tidak akan pernah pergi ke sana lagi. Teh sore jenis apa yang Anda berikan kepada saya? Tanyakan pada diri Anda sendiri. Apakah kamu punya masalah? Ada bulu-bulu hijau tumbuh di pinggir kolam renang, artinya anak-anak tidak peduli. Aku benar-benar tidak bisa berkata-kata padamu🤦...Aku selamanya kecewa, jangan ganggu aku!

Very clean and right next to taikoo hui. Service is great. We had a great time!

I had a really wonderful stay, the whole experience made me feel like home and well taken care especially I’m traveling alone. Everyone was very helpful and attentive. Thank you to the lady who helped me check in and out, she was really kind and made my day. It also warmed my heart to see food and a bed prepared for the stray cats outside. Small things like that really show the spirit of this place. Thank you MO GZ.

Very good experience at mandarin oriental. Grateful to the service team for making us feel so comfortable throughout our stay. Breakfast was great too with a mix of Chinese and western cuisine

Our recent stay at the Mandarin Oriental, Guangzhou, was nothing short of exceptional, truly epitomizing luxury and personalized service from the moment we arrived. Stepping out of our vehicle around 1:30 PM, we were immediately greeted by welcoming staff, setting the tone for a flawless experience. The check-in process was remarkably swift, followed by a dedicated staff member personally escorting us to our room and thoughtfully highlighting all the amenities—a truly elevated touch. Our children were absolutely thrilled with our family panda-themed room, complete with an exciting slide! It instantly became their favorite part of the hotel, bringing endless joy and laughter to our stay. The hotel's location is incredibly convenient, nestled directly beside Taikoo Hui and just down the street from several other major shopping malls. This prime spot made exploring and indulging in retail therapy effortlessly enjoyable. Within the hotel, right by the entrance, lies a beautiful café – a perfect spot that clearly attracts many sophisticated patrons for high tea, and for good reason. All the cakes are exquisitely crafted, miniature works of art that are as delightful to behold as they are to taste. Our package included breakfast, which was a delightful spread. Beyond the standard international offerings, we were particularly pleased to find wonton noodles being served – a delicious nod to the local Cantonese cuisine, and a truly authentic touch that we thoroughly enjoyed. What truly elevated our experience was the outstanding staff. They were incredibly friendly and engaging, personally interacting with our children, passing them thoughtful door gifts, and even taking the time to write a lovely card and pose for a photo with our little one. This genuine warmth made us feel incredibly valued. As expected with a family-themed room, the kids were showered with special touches. They received their own lanyards with room access, delightful welcome desserts including cakes and candies, fresh fruit juice, and a selection of fruits. These thoughtful details made them feel incredibly special and truly enhanced their stay. The Mandarin Oriental, Guangzhou delivered an unparalleled experience of luxury, convenience, and genuine hospitality, making it an ideal choice for families seeking an extraordinary getaway. We can't wait to return!