MainStay Suites

Had towels throughout room left from people before us and used bedding for pullout couch

Best hotel and deal I’ve had in a while!! Brand new place with new appliances. Super clean

The check-in lady was amazing, as was any staff interaction. No coffee working for patrons at breakfast. What? You have to make it in your room. Order a box or two of coffee from Dunkin donuts or something. We paid a lot of money to stay there. Under the sink in the kitchenette area were 2 large garage bags full, that were there when we got there. How crazy. The people were very sweet, all the ladies that work there.

There was blood on the comforter. I didn't see it until I pulled it up around my face. The bathroom door didn't close. It was a pocket door with handles broken off. Must of weighed 75lbs to close Dirty towels left in bathroom.

Pros: -Large rooms for 6 people which was great for our big group -Only 30 mins from the ark encounter - staff was kind and gave us extra blankets when we asked - breakfast was good and had lots of choices Cons: - staff seemed short staffed and overwhelmed. Seemed one person was running two hotels by themselves -rooms were not that clean. - pool was a little small and the room was echoey. Wish there was a hot tub - the hotel itself was freezing. It was hot outside but it was like a fridge in the lobby Overall it worked great for our stay because we had 12 people going to ark and could fit into two rooms plus for breakfast each morning. Mainly wish the rooms were a little cleaner when we arrived.

staff didn’t change sheets/ bring new towels while i was there for the 3 night stay. room smelled musty .

No coffee available in the lobby for breakfast. Dispenser was out of order, and there was not a backup plan. Not going to go back to my room to make it in a 1 cup pot. Staff were sweet and kind, but obviously under staffed. But they were making the best of it.

Ran out of syrup for waffles first morning second morning no syrup ice machine not working pullout couch sheets were not clean

The front desk staff was very nice and patient.The room was very neat and spacious.I would love to visit again🤗