Hotel Family Friendly Genting Highlands

This hotel offers a luxurious stay with spacious rooms, top-notch amenities, and exceptional service. Can enjoy a stunning infinity pool and a relaxing spa. Though the prices are on the higher side, the overall experience makes it a great choice for a peaceful and indulgent getaway.

Free unlimited filtered water, coffee and tea at reception.  Not too far fromGenting and close to various restaurants.  Rooms are big and spacious with balcony (we booked Delux King rooms) and there is option for joint rooms for families.  Beautiful clean swimming pool.  Beautiful fish pond with gold fish turtles frogs etc at hotel restaurant.

*An Amazing Stay with Spectacular Views at Genting SkyWorlds Theme Park Hotel!* My stay at Genting SkyWorlds Theme Park Hotel was absolutely incredible! The highlight for me was undoubtedly the stunning views. Located high up on the mountain, the hotel offers sweeping vistas of the surrounding hills and lush landscapes. The fresh, cool mountain air adds to the relaxing atmosphere, creating the perfect environment to unwind and enjoy the beauty of nature. The hotel’s proximity to the theme park is a huge plus, making it so convenient to explore the attractions. The rooms are spacious and designed with large windows that provide magnificent views of the mountains and the theme park. Whether you’re enjoying a cup of coffee in the morning or winding down in the evening, the scenery is simply mesmerizing. I highly recommend this hotel for anyone visiting Genting! The combination of fantastic views, a peaceful environment, and easy access to the theme park makes it a top choice for a memorable getaway.

The experience during check in was bad. Being asked to go to the number counter. Long queue to get number, but then the staff at the number counter said no need numbers. He asked me to go to other counter and look for a staff for assistance. Have to queue again. Only one check in counter with assistance from a staff. When my turn came, the computer 'hang'. Have to wait for the staff to check me in. Then I have to go to another self check in counter to pay rm3 using credit card. The camera at the counter couldn't be used to scan QR code. Really hustle. Parking is not free. Hotel guests need to pay parking using TouchNgo card. The hotel room was okay. Small room but comfortable enough for one night stay.

Great place for families! Staff are all super helpful and friendly. However, if you do have elderly who are not very mobile or very young kids, not recommended as you have to take a shuttle bus that comes every hourly to GPO to have dining and shopping options. Will be better to stay up at Genting Highlands for accessibility. Baby cot is also not the usual one for young babies. It is like a toddler bed with metal bars. So we ended up having to put 4 pillows all around it, haha. But rooms were great. Big and clean.

This hotel are worth of value of money to stay, big and clean. The staff are very friendly and helpful. The only concern here, it’s abit far to Gothong Jaya. And if you drive at night, please be careful as some the distance do not have lamppost, you need to very precaution. Overall, we are happy stay here as it’s meeting our budget. Hopefully they can have improvements on the road with lampposts. Thanks

I am contented with the hotel. Can't ask for much. The breakfast was good enough for my grandson n myself. We enjoyed the food. After breakfast, we will take a walk at the park/playground to enjoy the fresh air. The swimming pool was great. They clean the pool 3 times a week. We spent a week in the hotel for our holiday. The room was spacious and clean. The housekeeping had done a good job.

The good: The room was overall clean and the toilet was clean too. The water pressure in the shower is decently strong. Fresh sheets and pillow cases were provided, and the pillows did not stink like in many other hotels. The location is great (an 8-minute slow drive from First World Hotel), the check-in staff was friendly and so nice, and the wi-fi was fast. There's free parking (You will have to take the lift from the parking building to the 7th floor, then walk over to the tower you're living in, then take the lift in that tower to the floor you're staying in). Also, they provide complimentary bedroom slippers, shower gel/shampoo, soap, toothbrush/paste, vanity kit and razor. They have convenience stores and a few restaurants in the complex, so you won't go hungry and you can always buy your necessities just a few steps from your room. The bad: The toilet door was creaking terribly, waking up your roommates when you go to the toilet in the middle of the night. The floor was very clean but also rather slippery from the floor detergent used. The water leaks out from the shower cubicle when bathing, so put your floor mat further away from the door when bathing so it doesn't get wet (same distance as the toilet bowl). The hot water does not run continuously - if you have a fantastic super hot shower for 15 to 20 minutes, the water will become cool and you'll have to wait another 20 minutes before the hot water tank heats up and you can have another fantastic super hot shower. And the pump that supplies water to the tap in the room sink makes a horribly loud sound whenever you switch it on and off. Conclusion: I paid less than RM100 to stay in this room so I think it's definitely value for money. Love the location - it's higher than the Genting theme park area, cold and misty. Will come back again next time.

The unit is spacious which comes with two rooms two bathrooms and a balcony, view facing the mountain. Both rooms are also equpped with air-conditioning. The only downside is the check in counter which is a bit confusing as there are two different management for the same building and this one is located at the Swiss garden hotel reception while there is another counter located at the back.

We recently stayed at Magtree Genting hotel, in room 2004, tower 4, and had a mixed experience overall. The hotel is generally okay, but there are a few areas that need improvement. Firstly, the bunk bed in our room seemed to be broken. When our children slept on it, the bed shook quite a bit, which was concerning. This issue needs to be addressed promptly, either by repairing or replacing the bunk bed to ensure the safety and comfort of future guests. Secondly, the cleanliness of the bathroom left much to be desired. It was not cleaned thoroughly, and this was quite disappointing. A higher standard of cleanliness is expected, especially in the bathroom area. As for the breakfast, it was just so-so. The selection was quite limited, with options such as fried noodles, fried rice, Nasi lemak, soup noodles, small sausages, fried eggs, roti canai, curry chicken and bread. However, there was no milk, cereal, or cake for the children. Additionally, we found that the creamer seemed to have been bitten by either a cockroach or a mouse, which was quite unappetizing. We have photos to support this observation. Overall, while the hotel is generally okay, there are significant areas that need improvement, particularly with the bunk bed, bathroom cleanliness, and breakfast quality. We hope these issues will be addressed to enhance the overall guest experience.