Hotel Family-friendly Genting Highlands

Staying at Cloudtop Ruiyuan Hotel was an absolute delight! From the moment I stepped into the lobby, I was greeted with warm smiles and top-notch service. The location of the hotel is fantastic, offering easy access to major attractions and business districts. The rooms are spacious, clean, and beautifully decorated. The beds are extremely comfortable, ensuring a restful night's sleep. The facilities are modern and well-maintained. I particularly enjoyed the fitness center and the swimming pool. The breakfast buffet is a highlight, with a wide variety of delicious options to choose from. The staff are friendly, helpful, and always ready to assist. Whether you're traveling for business or pleasure, I highly recommend Cloudtop Ruiyuan Hotel. It exceeded my expectations in every way!

My first time travel with friend to genting. The place is so nice, clean and the hotel staff so friendly even not Malaysian. But the staff really friendly i like it. The place not really far from Genting Skyworld. It’s nice. But the food so pricey. So nice and ok. Next time bring more money for food only haha.

Free unlimited filtered water, coffee and tea at reception.  Not too far fromGenting and close to various restaurants.  Rooms are big and spacious with balcony (we booked Delux King rooms) and there is option for joint rooms for families.  Beautiful clean swimming pool.  Beautiful fish pond with gold fish turtles frogs etc at hotel restaurant.

We booked the Quads room and everything is good, looking out to the greens everyday and the air is very good! The room service came in every morning but there is some issue with the room service call at the night when the children vomited on the bedsheets.. Some Cons of the hotel: 1) there is no drinkable hot water to get unlike First World Hotel 2) Even though we are just right beside the Theme park, we still have to walk to the Skyavenue to get to the main entrance of the theme park 3) we stayed at the Valley wing, so we are not very near to the main lobby too.

this trip book triple room, email to request for mountain view, and I really got it, just pay abit more, to book triple room, and it's much bigger and comfortable, upons arrival, just paid another 19 Ringgit, for ealry check in, get very clean room with mountain views, very happy with this trip stay, easy & fast check in, trip.com alwsys never fail me, will continue to book from trip .com, whenever I travel on free & easy. thank you trip.com and genting customer service. sorry forgot to take photo of the room, as in was excited with the mountain views.

Great place for families! Staff are all super helpful and friendly. However, if you do have elderly who are not very mobile or very young kids, not recommended as you have to take a shuttle bus that comes every hourly to GPO to have dining and shopping options. Will be better to stay up at Genting Highlands for accessibility. Baby cot is also not the usual one for young babies. It is like a toddler bed with metal bars. So we ended up having to put 4 pillows all around it, haha. But rooms were great. Big and clean.

Overall best stay as room is axactly like in the picture. But I don't know why reviews for breakfast is great, because my experience is bad. Few selection with average taste wise. Also staff should improve in how they refill the food. The food is finish at 9am and guest need to queue for refill which take up to 30 min per food, otherwise the refilled food will be gone in 5 min cause they just refill 1 small plate (dessert plate).

The good: The room was overall clean and the toilet was clean too. The water pressure in the shower is decently strong. Fresh sheets and pillow cases were provided, and the pillows did not stink like in many other hotels. The location is great (an 8-minute slow drive from First World Hotel), the check-in staff was friendly and so nice, and the wi-fi was fast. There's free parking (You will have to take the lift from the parking building to the 7th floor, then walk over to the tower you're living in, then take the lift in that tower to the floor you're staying in). Also, they provide complimentary bedroom slippers, shower gel/shampoo, soap, toothbrush/paste, vanity kit and razor. They have convenience stores and a few restaurants in the complex, so you won't go hungry and you can always buy your necessities just a few steps from your room. The bad: The toilet door was creaking terribly, waking up your roommates when you go to the toilet in the middle of the night. The floor was very clean but also rather slippery from the floor detergent used. The water leaks out from the shower cubicle when bathing, so put your floor mat further away from the door when bathing so it doesn't get wet (same distance as the toilet bowl). The hot water does not run continuously - if you have a fantastic super hot shower for 15 to 20 minutes, the water will become cool and you'll have to wait another 20 minutes before the hot water tank heats up and you can have another fantastic super hot shower. And the pump that supplies water to the tap in the room sink makes a horribly loud sound whenever you switch it on and off. Conclusion: I paid less than RM100 to stay in this room so I think it's definitely value for money. Love the location - it's higher than the Genting theme park area, cold and misty. Will come back again next time.

We recently stayed at Magtree Genting hotel, in room 2004, tower 4, and had a mixed experience overall. The hotel is generally okay, but there are a few areas that need improvement. Firstly, the bunk bed in our room seemed to be broken. When our children slept on it, the bed shook quite a bit, which was concerning. This issue needs to be addressed promptly, either by repairing or replacing the bunk bed to ensure the safety and comfort of future guests. Secondly, the cleanliness of the bathroom left much to be desired. It was not cleaned thoroughly, and this was quite disappointing. A higher standard of cleanliness is expected, especially in the bathroom area. As for the breakfast, it was just so-so. The selection was quite limited, with options such as fried noodles, fried rice, Nasi lemak, soup noodles, small sausages, fried eggs, roti canai, curry chicken and bread. However, there was no milk, cereal, or cake for the children. Additionally, we found that the creamer seemed to have been bitten by either a cockroach or a mouse, which was quite unappetizing. We have photos to support this observation. Overall, while the hotel is generally okay, there are significant areas that need improvement, particularly with the bunk bed, bathroom cleanliness, and breakfast quality. We hope these issues will be addressed to enhance the overall guest experience.

The room was so clean and the space is great , this is the first time i slept there but i will come back here when i visit genting again w fam👍👍 thanks