Hotel St. Gervais

Check-in mandiri di malam hari.

I was worried at first because of the check in system but after some time they send me instructions for the late check in and it was smooth. The building is a little bit old but it has his own style. The only thing that I don't like was when we were about to check out the elevator got broken, there's no staff to ask if it can operate or not.

Para el precio está bien. La cama es estrecha para dos personas, pero está muy limpio y bien ubicado.

Очень дорого, но в целом на одну ночь нормально. В номере есть умывальник. На этаже есть душевая и туалет. На первом этаже есть чайник и тостер. Вай фай работает отлично

I was told there would be no one working the front desk when I arrived, and that the the room would be ready and unlocked waiting for me. After getting into the hotel using their secure number pad, I discovered that the bedroom I had been assigned was locked. I tried opening the door several times, but could not get in. I tried contacting the hotel staff via phone and messaging app, with no response. Other things: - There were quite a few people hanging around the lobby even late at night. Literally any of them could have access to the room if it was unlocked. - I found another person in the lobby who was having the same problem I did. I ended up having to walk around in the middle of the night to find another hotel. When I contacted Hotel St. Gervais the next day, I was told that the whole thing was my fault for "not following the instructions". Hotel St. Gervais counted me as a no show and refused to refund me for the stay. Bottom Line: Terrible check-in process - totally unstaffed and unsecure. No accountability. Poor customer service.