Four Seasons Hotel des Bergues Geneva

坐落在日內瓦湖畔、三晚房價不菲的四季酒店，除了房間面積不大以外，裝修還沒能跟得上去。可是服務一如其它四季酒店般出眾，由門僮、保安到禮賓服務、前台接待…無一不殷勤謙卑待客。這個錢給的是服務、給的是地理位置、給的是品牌信心。如果這都不是關心的問題…那麼可以説這個酒店的客房就太不值得住了。普通客房、高級客房、豪華客房都真的是太小了，要不就是裝修太陳舊不堪了。

位置好，服務好

Despite the pre-holiday rush, he always responded with pleasure to the requests of our large group and prepared exclusive cocktails for us. A lot of cocktails – which was especially delightful! Giovanni paid careful attention to the composition of each drink, always taking the time to discuss the details and our preferences. He didn’t just do his job; he did everything with genuine care and attention. We truly appreciate his professionalism and personal approach. I’d also like to mention that the communication with Giovanni was pleasant and comfortable – he created an atmosphere of warmth and coziness, which added a special charm to every evening. Thank you for always being ready to help and for eagerly responding to all our requests!

Giovanni surrounded us with a light, sparkling atmosphere. At the request of our group of friends, in honor of one of our friend's birthday, Giovanni prepared signature cocktails and special cocktails for Valentina Paevskaya. Each cocktail surpassed the ones previously made with these recipes. The cocktails were crafted by bartenders from Waldorf Astoria and Four Seasons in the Maldives, but it was Giovanni in Geneva who gave us a personal taste that was uniquely Valentina’s. I must highlight that the taste of the classic cocktails was top-notch, and considering our large group of 8, the speed of preparation and the brilliance of the custom presentation were beyond praise! All the evenings we spent at the bar were truly wonderful thanks to Giovanni. A huge thank you! We can’t wait for our return!

Four Seasons Group went through a rocky patch when they expanded too swiftly and the high-quality team was diluted across too many new properties. The Group has learned and has been investing heavily in rebuilding their signature service and quality reputation. This property has always been the premier property in Geneva and the accolades are well deserved. Ambience Similar to The George V, the property exudes opulence in a refined way. It boasts two high-quality restaurants and a premium location, as well as patio dining and lounge seating. The room, whilst traditional, is quiet with good double-glazing and all the desired technological features. Soundproofing was very robust and, although one pillar of the property is on the road, it is a quiet property overall. If you have a choice and you wish to avoid the main road, select a lake view or otherwise a courtyard view. High floors naturally are preferable. The team have always been very polished and capable. Service Attention to detail of the team was reflected in every way. Team members swiftly recognising the guests, little areas of special attention in the room, and swift handling of requests and questions. Breakfast is either in the lounge or in the Il Lago restaurant, with a small buffet but an à la carte cooked menu. Service was excellent and flawless in every regard. The Spa, which we did not have a chance to visit, has excellent products and a good reputation and the gym, unusually, is on the upper floors with a superb view and a light and airy ambience. We will return.

Honestly, this was the worst experience of our lives. The hotel feels like it’s run by a club of amateurs. The service was an absolute disaster. We waited 40 minutes for our breakfast, only for them to bring the wrong order. No apology, no effort to fix it—just pure incompetence. Avoid this place if you value your time and sanity.