Biohotel Grafenast

I'm not usually a big reviewer, but at this point I'd like to share my experience about our 2-week family vacation in July 2022 with young children. U P s: - Fantastic location with views over the Inn Valley; many hiking trails and chairlift (although also audible) right next door. - Connection via bus line to Schwaz (approx. 25 min) with uncomplicated connection to all local sights. - Free e-mountain bike rental (different sizes, also 1 children's e-bike). D O W N s: - We regularly waited 2 hours until the main meal at dinner. This is hardly feasible with small children; a few times our littlest one just fell asleep at the table. - In addition to the regular drinks, water is also usually charged for, despite the booked inclusive service. There is a tea bar, but the water is usually empty and you have to ask for it every time. For dinner, you are expected to order water (sparkling water at 4.80 EUR). Our children had their water bottles refilled at lunchtime, and that was also directly on the bill. - on some evenings there were additional unannounced 'company events': in the best weather we had to dine inside, while outside there was singing to live music until 11 pm in the best drinking mood. - During our stay, there were unfortunately too few and too poorly trained service staff (who were, however, friendly and helpful). - For the total package of services clearly too expensive (3000 EUR/week- without drinks). - the pool was unfortunately very limited usable with children due to swarms of horseflies. - Even if I support the recycling of food in principle, there are certainly limits. Three day old fruit salad should no longer be offered for breakfast. N O - G O: - The way landlady Waltraud treats her own staff is indeed disturbing. We had to unintentionally witness several times how the employees were reprimanded in front of the guests. - Almost more dramatic was the interaction with children: the encounters with the landlady were characterized by reprimands, prohibitions or snide remarks. This experience was shared in unison by all parents during our stay. When we wanted to bridge the waiting time for dinner, for example, with wooden crayons and paper (the table was even laid out with newspaper), we were "instructed" not only verbally, but the next day again in writing in the hotel newspaper for all other guests to read. - our one-time laundry (approx. 4 kg; underwear and a few T-shirts) was boned with 50 EUR. F A Z I T: The atmosphere created by the landlady Waltraud unfortunately gave us a feeling of visiting the "evil mother-in-law". Even though the food is served exclusively in organic quality, the main dishes were partly redundant over the two weeks and rather midfield in terms of taste. Unfortunately, we did not feel welcome.

The room with valey view and terace was just perfect. Meals were excellent, big choice and plenty of food. We enjoyed the outdoor swimming pool. And the surrounding paths and nature are really great. Another big plus is no mosquitos!

Ein ganz besonderes Hotel mit herrlichem Inntalblick. Der Service war hervorragend. Das Essen super lecker. Das Ambiente ist einzigartig. Mein Zimmer hatte Panoramafenster und war sehr gemütlich. Ganz besonders ist, dass das Ursprungshotel von 1908 integriert ist.

pro: - Die Lage ist wirklich fantastisch. Man kann direkt los wandern oder im Winter rodeln,Ski fahren, Schneewandern etc. - Abendessen sehr lecker. Man hat die Wahl zwischen 2 Hauptgerichten. -netter Wellnessbereich Contra: - leider extrem unfreundliche Chefin, pampig, belehrend. Wir sind in den ersten beiden Stunden so unmöglich behandelt worden, dass wir am liebsten wieder abgereist wären. Eine absolute Enttäuschung. Wir hatten das Gefühl, uns fast entschludigen zu müssen dass wir nach langer Anfahrt etwas bestellen möchten oder gar eine Karte ansehen. (die wir auch nach 1,5h Wartezeit immer noch nicht hatten). - zum Abendessen ist es extrem schwirig ein Getränk bestellen zu wollen. Die einen Servicekräfte sind am rennen und überlastet, von anderen wird man ignoriert oder sie setzen sich zu anderen Gästen direkt an den Tisch. - Leider Instantkaffee- zum Biofrühstück - Wellnessbereich meiner Meinung nach zu kurz geöffnet , dadurch oft zu voll / auch mit vielen Kindern die herumtollen. (15-20Uhr). Um 18.30-20Uhr gibt es Abendessen. - Zimmer reinigungs- u. renovierungsbedürftig. Urig gemütlich aber auch das geht sauber. Spinnweben, Urinstein, Löcher, abslösende Tapeten und Flecken gehören auch in alten Hotels entfernt. - Zusammenfassend haben wir uns einfach derart unwillkommen gefühlt, dass wir definitv nie wieder hier buchen werden. Stammgäste / oder Gäste aus der Gegend? werden extrem zuvorkommend behandelt, alle anderen (auch unsere Nebentische) werden die meiste Zeit am besten ignoriert. Wenn man etwas fragen will folgen schnippische Antworten oder keine. Wenn man sich dann mal beschwert, wird vor dem Gast über ihn geredet. Für uns war das geplante Wander-Wellness-Wochenende leider eine absolute Enttäuschung. Für die angebotene Leistung definitv zu teuer!