The Alana Surabaya

Ulasan The Alana Surabaya

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaLihat Detail Hotel
The Alana Surabaya
The Alana SurabayaThe Alana SurabayaThe Alana Surabaya
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.3/5
Very Good
75 ulasan
Ulasan terverifikasi
Location4.5
Amenities3.9
Service4.5
Cleanliness4.4
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All reviews(75)
Positive reviews(75)
Reviews with photos/video(19)
Friendly staff(16)
Clean and tidy(14)
Awesome stay(14)
Awesome rooms(8)
Delicious breakfast(6)
Great location(4)
Thambiah
Premier Double Room
Menginap di Nov 2024
Business travelers
5 ulasan
4.2/5
Very Good
Diposting pada 20 Jan 2025
There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.
Muhyi
Club Room
Menginap di Sep 2024
Business travelers
5 ulasan
4.7/5
Amazing
Diposting pada 24 Okt 2024
Great hotel, nice view
ed.amd
Deluxe Twin Room
Menginap di Okt 2024
Travel with friends
13 ulasan
4.2/5
Very Good
Diposting pada 19 Nov 2024
One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.
archippo
Deluxe Double Room
Menginap di Feb 2024
Business travelers
29 ulasan
4.2/5
Very Good
Diposting pada 1 Mei 2024
Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby
Guest User
Premier Double Room
Menginap di Jan 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 24 Feb 2025
Good hotel and good food+Services
Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus
Premier Double Room
Menginap di Jun 2024
Business travelers
15 ulasan
4.0/5
Very Good
Diposting pada 26 Jul 2024
Very nice hotel, the food served is very good, near to surabaya town
worldwidewhat
Suite
Menginap di Mar 2024
Couples
7 ulasan
4.2/5
Very Good
Diposting pada 10 Apr 2024
The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar ๐Ÿธ but to open your room door was awkward ๐Ÿ˜… but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good
Reyl
Premier Double Room
Menginap di Jul 2024
Couples
2 ulasan
4.0/5
Very Good
Diposting pada 24 Agt 2024
Nice room, clean and comfortable. Friendly and helpful staff
HIDEKAZU
Premier Double Room
Menginap di Apr 2024
Business travelers
17 ulasan
4.0/5
Very Good
Diposting pada 16 Mei 2024
good for service n very big and clean room, recomended for everyone
Nate
Premier Double Room
Menginap di Okt 2023
Family
4 ulasan
3.2/5
Diposting pada 11 Feb 2024
Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho
Tanggapan dari Properti: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya
ITSAR BOLO RANGKA
Premier Twin Room
Menginap di Jun 2024
Business travelers
9 ulasan
5.0/5
Outstanding
Diposting pada 2 Agt 2024
excellent service and good breakfast
Anonymous User
Deluxe Double Room
Menginap di Jan 2025
Business travelers
7 ulasan
3.7/5
Diposting pada 16 Feb 2025
The hotel is ok
Tanggapan dari Properti: Dear Sir, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
Noomi90
Premier Double Room
Menginap di Feb 2023
Business travelers
27 ulasan
5.0/5
Outstanding
Diposting pada 31 Mar 2023
Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.
yrahmawati
Club Room
Menginap di Nov 2023
Business travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 9 Des 2023
Very nice hotel. Everything is in good condition. Plenty choices of breakfast.
Adityo
Deluxe Double Room
Menginap di Nov 2023
Family
1 ulasan
4.0/5
Very Good
Diposting pada 26 Des 2023
wonderful experience