Riu Sri Lanka All Inclusive

Nice and clam environment. Delicious foods. Can recommended.

我們每個家庭對這RIU HOTEL 都説非常好，下次還要來住

一價全含是特別讓人覺得爽的，無論何時想吃點喝點都隨意，不過酒店相對老了一些，游泳池關的比較早，衹到晚上7、8點鐘

酒店服務不錯，餐食很棒

Disappointing Stay at Riu Ahungalla. We recently stayed at this hotel during the Vesak season (May 25th) with a double all-inclusive package. Unfortunately, our experience fell far short of expectations. First of all upon arrival, we encountered a long queue at reception. Then Our luggage wasn't delivered to our room, indirectly forcing us to carry it ourselves. A proper welcome drink is also were missing (considering "all-inclusive") Then even after booking a double room, we were initially assigned one with two single beds. It is so unacceptable because we traveled with a baby. After much negotiation, they finally offered a room change. Also the reception staff seemed so rude, displayed an unpleasant and unhelpful attitude. I was looking for the Manager. But couldn’t find him anywhere to make a complain. Then I was searching contact details of RIU hotel chain management. All the contacts numbers are directed to RIU Sri Lanka itself. Not only that, there were many amenities were missing in the room like tea bags, water bottles. We had to request them multiple times, and receiving them took a considerable time. Also while requesting, they did argue and don’t even bother apologizing for such a big negligence. The all-inclusive buffet offered poor quality, particularly in the evenings, with stale and unappetizing options like old and cheap buns. So for me, this all inclusive package seemed a little far from expected as we didn’t visit this place to consume local alcohols and spend our rest of the day at a bar. The bathroom was stocked with a single, combined shower gel/shampoo dispenser instead of individual products like shampoo and conditioner. This feels impersonal and doesn't meet the standards of a resort hotel. I felt like I was sent to hell. At that moment, I really missed my home The room surprisingly lacked a teaspoon for making tea, replaced with a wooden stick – inconvenient and not the standard expected by resort guests. Overall, this stay was a significant disappointment. The service, amenities, and food quality fell far short of what a 5-star hotel like Riu Ahungalla should offer, especially during a peak season. It wouldn't be fair to award this stay more than a 2-star rating. I wouldn't recommend this hotel to others. Considering these facts, I have sort of an idea now regarding the whole RIU chain. I would never pick any of RIU hotels afterwards whenever traveling overseas. There are other better options like Marriot, Avani, Cinnamon, etc.

very good hotel, the employees are very responsive and kind, I really liked the work of the cleaner Shavishka, he made a very beautiful cake out of towels for my wife’s birthday and was very kind to us, thanks to such love, good vacations are formed, thank you for the good impressions

I had the pleasure of staying at the RIU Hotel in Sri Lanka and I must say, it exceeded all of my expectations. The staff, especially Vishmitha, went above and beyond to ensure our stay was comfortable and enjoyable. Our room was always impeccably maintained and Vishmitha's artistic touch added a special touch to our experience. I would highly recommend staying at the RIU Hotel in Sri Lanka to anyone planning a visit to the country. The beautiful surroundings, top-notch customer service, and attention to detail make it a truly exceptional place to stay. Thank you, Vishmitha and RIU Team LK, for making our stay so memorable!

Stayed in thus hotel early January 2024, great food at the buffet, every option you can think of, food is available every minute of the day with snack bars open, drinks are great. With the restaurant staff making the dinning experience a pleasure, taking drinks orders and clearing up with a smile. The most impressive thing is the cleanliness of the hotel and the rooms, we had a room cleaning supervisor Duminda, He was always approachable making sure the room was spotless and if we needed anything that he could help with, tea coffee and mini bar top ups. Every day a different towel animal on the bed, it was a lovely touch! Honestly the cleanest hotel room wise and facilities we have ever stayed in! Highly recommended

RIU Sri Lanka provides all inclusive at a reasonable price compared to all other hotels in Sri Lanka. Food is delicious and it’s served as buffet, hotel is very clean and provides all the facilities expected in modern hotels. Hospitality of the staff is excellent as well. I am aware personally that front office training ushan was performs well in challenging situations. He also very pleasant, friendly and able to resolve problems. I highly recommend him for a similar position and wish him the best of luck in all future endeavors. Thank you riu team…Sri Lanka is a beautiful place and we will definitely be back!