475-8 West Second Ring Road North, Gulou District, Fuzhou, Fujian, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.6/5
Very Good
1108 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1108)
Positive reviews(1058)
Reviews with photos/video(285)
Awesome amenities(172)
Delicious breakfast(121)
Easy to get around(99)
Classy environment(88)
Many amenities(87)
Friendly front desk staff(86)
Close to metro(19)
Excellent room layout(12)
Negative reviews(50)
Guest User
Superior Queen Room
Menginap di Okt 2024
Solo travelers
23 ulasan
4.2/5
Very Good
Diposting pada 8 Des 2024
A decent hotel close to West Lake, though there isn't that much else around and it's a bit far from the subway. Hygiene and facilities were okay, overall I'm satisfied with this stay.
Tanggapan dari Properti: I hope this message finds you well. I am delighted to read your recent review of our hotel, and I would like to express my heartfelt gratitude for taking the time to share your experience with us
Capybara Puppy
Superior Suite
Menginap di Mei 2024
Couples
11 ulasan
4.0/5
Very Good
Diposting pada 30 Jun 2024
I extended my stay because of the hotel’s excellent location. A bit of noise from the road traffic but not really noticeable.
The room was clean; the housekeeping staff are outstanding - very service oriented.
The size of the suite room is ok - not exactly very big but enough space.
There’s a small gym in the hotel which is a plus point for me.
Tanggapan dari Properti: 尊敬的客人, 首先,我們衷心感謝您選擇入住我們的酒店,並對您給予我們的積極評價表示衷心的感謝。我們很高興聽到您對我們的地理位置、客房服務、套房大小以及酒店設施感到滿意。 我們一直致力於為客人提供舒適、便捷和愉悦的住宿體驗。我們酒店的地理位置優勢,讓您能夠輕鬆探索周邊的風景名勝和美食佳餚,這也是我們引以為傲的一點。 關於您提到的路上噪音問題,我們已經記錄並會進一步跟進,確保未來能夠採取更有效的措施來減少噪音對客人休息的影響。我們始終努力維護一個安靜、舒適的住宿環境。 客房服務是我們酒店的核心價值之一。我們很高興得知您對我們的客房服務人員給出了高度評價,他們的努力和付出得到了您的認可,這讓我們深感欣慰。 套房的大小可能因人而異,但我們始終確保房間佈局合理、功能齊全 ,很高興能夠滿足您的需求。同時,酒店內的小型健身房也為您提供了便利的健身設施,我們非常高興這能成為您的加分項。再次感謝您的寶貴意見和反饋,您的滿意是我們前進的動力。我們期待您再次光臨,併為您提供更加優質的服務。祝您生活愉快
Guest User
Superior Queen Room
Menginap di Feb 2024
Solo travelers
2 ulasan
4.2/5
Very Good
Diposting pada 1 Apr 2024
Room is OK, with a slight smell of smoke. what could be improved is to help hotel guests to arrange taxi service. It is the first time I heard from a hotel at this level that such service could not be arranged. Not all hotel guests have local phone number for hiring taxi or cars on mobile apps.
Tanggapan dari Properti: Dear guest, we sincerely appreciate you sharing your stay experience. We deeply apologize for the slight smell of smoke in the room. We will take immediate measures to ensure that such situations do not occur again.Regarding the taxi arrangement service, we attach great importance to your feedback. We are striving to improve our service to better meet the needs of guests. We will consider collaborating with local taxi companies to provide more convenient transportation arrangements for guests.Meanwhile, we will strengthen communication with guests and clearly inform them of the services and facilities we provide. Regarding the issue you mentioned that not all guests have local phone numbers, we will seek solutions to provide better assistance.Once again, thank you for your feedback. We will take it seriously and make efforts to improve to ensure that every guest can have a satisfying stay experience.
Anonymous User
Deluxe Queen Room
Menginap di Mar 2023
Solo travelers
3 ulasan
5.0/5
Outstanding
Diposting pada 3 Mei 2023
Got all the essentials covered, relatively good location.
Tanggapan dari Properti: 尊敬的賓客,非常感謝您對小瑞的支持,同時我們也很榮幸為您提供最優質的服務。非常期待您的再次光臨!
Guest User
Executive Queen Room
Menginap di Feb 2024
Business travelers
3 ulasan
5.0/5
Outstanding
Diposting pada 28 Mar 2024
goood
Tanggapan dari Properti: 尊敬的賓客,您好,非常感謝您選擇小瑞,我們的宗旨是為每一個客人提供始終如一的高品質服務,以達到您的期望。相信在您的支持下,我們將不斷提升服務質量,確保您每一次的旅行與入住都是難忘的經歷和體驗,真誠期待您再次光臨!
Guest User
Superior 2-bed Room
Menginap di Okt 2024
Solo travelers
5 ulasan
2.5/5
Diposting pada 12 Nov 2024
In addition, the hotel windows are very close to the community. What does the room smell like? Maybe it's disinfectant, maybe not. Turn on the air conditioner when you sleep warm at night. But it couldn't be turned on, and later I found out it was out of power. The problem was finally solved by removing the battery from the TV remote control and installing it. Although the front desk gave a small gift to the child as an expression of apology, the principle of seeking truth from facts still cannot give the hotel a good review.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests, hello! I'm really sorry that you had a bad experience. Ruite will reflect on himself and make corrections in time. I also wish you a sweet life and welcome you to visit again.
Guest User
Superior Queen Room
Menginap di Sep 2024
Business travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 8 Okt 2024
I have stayed here several times. The room is clean and comfortable, the noise is low, and the service attitude of the service staff is very good. This time they even gave me a souvenir, which was a little surprise hahahahahahahahaha
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Hello, dear guest! Thank you for your affirmation of Ruite Hotel (Fuzhou West Lake Park Branch). Ruite wishes you happiness every day and a sweet life~~
Anonymous User
Executive 2-bed Room
Menginap di Sep 2024
Family
1 ulasan
2.5/5
Diposting pada 5 Okt 2024
I made a temporary decision to go to Fuzhou to climb Gushan Mountain on October 2nd. I wanted to book a hotel closer to Sanfangqixiang. I searched online for a long time and read reviews saying that the hotel has a parking lot. I asked the front desk about the price, and I saw that it was fifty cents more expensive than Ctrip. But when I placed the order with Ctrip, the price instantly jumped to the same price as the front desk, with a standard room of more than 700. I was also drunk. What do you think is going on? I was too lazy to look for it, so I placed an order, but the phone didn't tell me how to park or the specific location of the hotel. As a result, the navigation missed the hotel because there was a tunnel ahead, so I had to go around 5.4 kilometers to get back to the hotel. I still found the parking lot at the back by myself. Did the front desk remind me about the surrounding road conditions and which intersection should I turn in for parking? I think it’s quite confusing. After all, although the hotel is on the side of the road, there are overpasses and big trees blocking the signboard. It is very inconspicuous and difficult to find when you first drive. The room is small, and the standard room faces the main road. The room has the pungent smell of soft decoration and the smell of an old hotel. The bathroom and shower room are also small, and the indoor space is crowded. The table is small and there is no room for it when it is full of cups and kettles. If it wasn't for May Day, I wouldn't have chosen this place to book a room. There is a one-way road on the side of the hotel and a tunnel overpass in front. To take a taxi, you need to take a detour. It is convenient to go to the second ring road to take a taxi. The front desk did not remind you about this. Let me tell you as a reference! It's close to West Lake Park, so you can go for a walk in the park.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear customer, thank you for staying at Ruite Hotel and taking your precious time to tell us about your problem. We attach great importance to your feedback and are deeply sorry to learn about your misunderstanding about the room size. We apologize for the inconvenience caused to you. Due to the superior terrain and close proximity to the center, it is located in the core area of Fuzhou's commercial center, with convenient transportation and complete supporting facilities. The room will be a bit smaller, which may not meet your expectations. We are deeply sorry for the issues you mentioned. Our hotel is located near a relatively quiet scenic area, which may not be easy for some guests to find. But we will consider more obvious signs in the future to make it easier for guests to find the hotel. The parking lot of our hotel is located at the back entrance of the hotel. It takes some time to find the parking lot. You can also contact the hotel directly. We will guide you to the location of the parking lot. We will consider setting up more obvious signs at the entrance of the parking lot to make it easier for guests. turn up.
Guest User
Deluxe Queen Room
Menginap di Apr 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 4 Mei 2024
The hotel is in a great location, within walking distance to the Three Lanes and Seven Alleys of West Lake. The hotel also offers free parking and is about 500 meters from the subway entrance. The facilities are complete, there is a gym, and the delivery of children's toothbrushes and slippers is very user-friendly.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests, thank you very much for your support of Xiaorui. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We look forward to your visit again!
chenjihang
Executive Queen Room
Menginap di Mar 2024
Business travelers
41 ulasan
2.7/5
Diposting pada 25 Apr 2024
I don't understand why Ctrip gave it four stars. To be honest, parking is inconvenient, the location is hard to find, the room decoration and breakfast are similar to Hanting and 7 Days Inn, but the room rate is twice as high. The overall evaluation is that it is not cost-effective.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, hello: Thank you very much for your support of Xiaorui. We always believe that a good reputation must be based on the most sincere satisfaction of the guests. Your valuable opinions are very important to us. We are deeply sorry for the problem you mentioned. If you encounter this situation next time, please call "0" to our switchboard colleagues, and we will immediately assign a specialist to solve this problem for you. We will also immediately conduct a special inspection of the guest room facilities and equipment, implement rectification plans and carry out targeted rectification actions, and strive to provide guests with the best service and stay experience. Thank you for staying at the Rui Te Hotel and taking your precious time to tell us your problem. We will feedback to the front desk. Thank you again for choosing to stay at the Rui Te Hotel. I hope that this experience will not affect your usual trust in us. Sincerely look forward to your visit again to witness our growth and progress!
Guest User
Superior Queen Room
Menginap di Sep 2024
Other
15 ulasan
5.0/5
Outstanding
Diposting pada 23 Okt 2024
Very satisfied with my stay at this hotel, clean and tidy
Service: Everything is very good, the breakfast is very rich, the room is very clean, the front desk is very welcoming, we are very satisfied with our stay. Next time I come to Fuzhou, I will definitely stay at Ruite West Lake Park Store. The transportation is very convenient. Friends will stay in this hotel.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, thank you for your five-point review! Ruite will continue to work hard to give you the most comfortable experience. Welcome to visit next time! I wish you a happy life and everything goes well~
Guest User
Superior Queen Room
Menginap di Mar 2024
Business travelers
12 ulasan
1.3/5
Diposting pada 19 Apr 2024
I strongly suspect that the good reviews of this hotel are fake. But it hurt me who trusted reviews to choose hotels. As a result, my entire stay experience was terrible, which affected my work status the next day and affected the completion of the task. The attitude of the waiter was completely cold. The hotel equipment was cheap, there was not even a USB plug, and the light switch was only at one end of the bed. The breakfast dishes were simple and cheap. The coffee was brewed with cheap coffee powder, and a layer of coffee powder was precipitated under the coffee pot, and the coffee tasted completely without coffee. The whole restaurant was crowded and messy. There were few dishes, and it felt like everyone was fighting for it. The soup noodles I ordered were taken away by other guests. The same thing happened in the self-service laundry. The clothes were put in the dryer to dry, but when I went back to get them, I found that the clothes were still wet and were put in the basket by someone, and the dryer was occupied. I called the front desk in the morning and asked them to deliver the dry clothes to the room, but the waiter refused and asked me to go to the laundry room to get them myself. In order to suck up a few pieces of clothes, I ran upstairs and downstairs a total of six times. Living in this hotel is not good for food and accommodation, but it makes me angry.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: Dear customer, hello! Thank you very much for choosing and staying in our hotel. Xiaorui is deeply sorry that the environment, facilities and rooms of our hotel did not meet your expectations! Three hours after you checked in that day, you came down and told us that the children in the next room were a little noisy and wanted to check out. We applied to our superiors to help you check out for free, but you changed your mind and did not want to check out. Then we upgraded your room type and took you to see the room, facilities and equipment. After you were satisfied, we changed your room. Our dishes are rich and many guests like them. You can't just take one or two dishes and say that our breakfast is simple. You said that your clothes were wet and were taken out of the dryer by other guests. Because we are self-service laundry and provide free laundry and drying for guests, our duty manager communicated with you at the first time to let our service help you wash and dry again, but you disagreed. Later, you took it to wash and dry by yourself, and after washing, you asked the waiter on the floor to help you take it. Because there were two baskets of clothes, I wanted to confirm with you which basket was your clothes. You hung up the phone directly and refused to communicate with us.
Catherineran
Superior Queen Room
Menginap di Sep 2024
Solo travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 7 Okt 2024
Facilities: The facilities in the house are quite complete and the rooms are relatively large;
Hygiene: Clean and tidy, cleaned every day;
Environment: Next to West Lake Park, it is very convenient to eat and travel;
Service: The hotel management staff are super nice and nice, and they also provide free breakfast.
To sum up: a very good hotel, recommended!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and appreciation. I am glad that Xiaorui can bring you a wonderful time during your trip. Your appreciation has given us great encouragement and is the driving force for our progress. We will continue to maintain our enthusiasm and serve everyone We provide guests with a home away from home experience and look forward to your visit again. I wish you all the best!
JJ BBH Vdexiaokeai
Superior Queen Room
Menginap di Feb 2024
Solo travelers
12 ulasan
5.0/5
Outstanding
Diposting pada 8 Apr 2024
Facilities: The bathroom is separated into wet and dry areas. I changed hotels overnight. Thanks to Ctrip for helping me adjust. Thanks to this hotel for upgrading my room. It was very considerate.
Hygiene: Very good. There were no bugs or dust during the rainy season.
Environment: Nice environment.
Service: Very good and enthusiastic service attitude.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Finally I waited for you, and fortunately I didn't give up. Looking at this heartwarming evaluation, I feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing more perfect services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Guest User
Superior 2-bed Room
Menginap di Sep 2024
Travel with friends
4 ulasan
5.0/5
Outstanding
Diposting pada 6 Okt 2024
The room is great, the service is great, the staff is very enthusiastic, give him a thumbs up
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests, hello! Thank you very much for staying at Ruite. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Thank you again for your review and we sincerely look forward to your visit again!