Les Suites at the Cliff Bay - PortoBay

We stayed in a duplex suite for 5 nights. This was the quietest hotel room I’ve ever stayed in. Lots of room and we appreciated the excellent housekeeping service 2x per day. Breakfast was included in our rate and it was delicious. Menu items and buffet were included. The servers were friendly and upbeat and made us feel very welcome. The location is stunning. The sea views and infinity pool were amazing. Dozens of restaurants within walking distance. This hotel easily earned 5 stars for comfort, cleanliness and service but there is room for improvement. The sofa in our room was old and worn out. The hotel has a 1980’s style. We visited the pool every day but they never came by to check on us or offer drink service. If you want anything you need to go to the bar to order. Perhaps that is their custom. We want to thank the staff for a wonderful experience. Everyone was warm and welcoming.

We wound up loving our stay here. We were a little upset to start as for our first 2.5 days there was loud construction to the main hotel building immediately by the infinity pool, which meant virtually non-stop jackhammering all day and wrecked the atmosphere. But that then stopped and everything was great from there on. We chose a lateral suite instead of a duplex and are really glad we did, because the balcony was much larger. The decor of our room also seemed a bit more modern than the pictures on the website. Same general idea (sort of mid-century luxury) but all the furniture seemed new and very sleek. In any case, the rooms were gorgeous. The facilities were also excellent - a huge drench shower, loads of storage, wet bar, etc. They brought really high quality fresh fruit to the room every day. The bed was the largest we’ve seen in a hotel anywhere and was super comfortable. Everything you need for a luxury stay. All the staff were great. They learned where we liked to sit at breakfast, and what we liked to drink by the pool and had the fridge stocked with those things, etc. Just very attentive and polished service. Always cheerful and helpful too. We used the main hotel facilities too several times but the Les Suites ones were head and shoulders above for us. The pools in the main hotel were always very busy - we could never get a sun lounger, for example. But we would go down to swim in the sea, then return to Les Suites, where we always had our pick of loungers. It’s quite a walk though - probably 10 minutes down, but it’s all inside so easy enough. We would definitely stay again (as long as no construction!) on our next Madeira trip.

I cannot recommend this hotel enough. We were treat like royalty from the moment we arrived to the moment we left. The porters took our bags to the room while we checked in and enjoyed a complimentary welcome drink in the garden, then the room was stunning with knock out views, the pools were all fantastic as well as access to the sea with lifeguards to watch over us unobtrusively. The breakfast offerings were amazing, all staff couldn't do enough for us. This hotel deserves its 5 stars.

This hotel does not disappoint. It ticks all the boxes for us and we see no reason to try a different hotel. Highly recommended.

We stayed at The Cliff Bay Hotel not long after it opened 30 years ago with our children & enjoyed the experience On our most recent visit we chose Le Suites at The Cliff Bay which was outstanding in every respect, this provided us with the perfect combination of an exclusive environment but with access to the Hotel and its many facilities The staff are genuinely helpful & friendly & have added to our intention to return

Love this hotel, and we travel a lot. Our suitewas spacious, with an enormous amount of closet space, a private garden and a private deck area. The grounds are beautiful and the entire hotel is so small that it feels like a private retreat. The staff is friendly and helpful. We plan to return every year.