We stayed in the Frome Premier Inn for 3 nights. Room was large and comfortable, as expected of any Premier Inn. Large free car park. Numerous bad points which let this hotel down. Air conditioning was not working, windows only opened a few inches so room was stiflingly hot at night, the fan provided was unfortunately so noisey we were unable to use it at night as it kept us awake. Poor quality toiletries provided, they had no perfume to them at all. Also poor quality tea bags/ coffee in rooms. Insufficient clothes hangers, there were only 6 for two guests. Lighting in the bathroom was far too dim. The high fixed Shower head over the bath inconvenient if you didn't want to get your hair wet, needs to be on a riser rail. Non-fitted bottom bed sheet was far too small which required constant adjustment all night! Winter duvet was inappropriate in June.. a lighter summer duvet would be welcome as the room was too hot. A staff member in during breakfast was dismissive and curt. We had paid £10.99 for a cooked breakfast and was dissapointed to see guests who had only paid for the continental breakfast, helping themselves to the cooked breakfast buffet unchallenged by the staff. This my seem a trivial issue but it is unfair! The worst point for us was that the seats in the restaurant were fifthly and smelled disgusting! 🤮 They should have been changed years ago. Overall, a decent Premier Inn ruined by things that could easily be rectified.
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