Pier 21 Riverside Apartment Hotel

Very nice view facing the swan river, good value for money, and staff is friendly.

A nice boutique style aparthotel in a much less explored part of Fremantle. Loved the facilities of jacuzzi, indoor heated pool, table tennis and an amazing marina view straight from the balcony!

如畫的環境 樓下就是沙灘和遊艇 開窗見海 度假好去處

I stayed at Pier 21 Apartment Hotel in 2020 and had a very positive experience. This year, when I returned to Fremantle, I didn't even consider searching for another hotel; Pier 21 was my first choice. Upon booking, I inquired about securing a room with a water view. I was informed that it would cost an additional $35 per night to guarantee a Swan River View. I understand that premium features come at a price, so this was acceptable to me. However, my recent visit highlighted some areas for improvement. Upon arrival, the receptionist asked if I wanted to upgrade to the water view room, and I declined. Her response, "some people just want things for free," made me feel quite uncomfortable. In my experience, it's not uncommon for hotels to offer complimentary upgrades if rooms are available, so I didn't think it was unreasonable to ask. I believe a more positive and customer-friendly approach could enhance the guest experience. Additionally, the room facilities appeared outdated and in need of renovation, which was surprising given the high price. The room we stayed in was dark, which detracted from the overall ambiance. The mattress protector was torn, and the overall condition of the furniture and amenities felt worn and old. Updating these aspects could significantly enhance the comfort and satisfaction of your guests

The experience was so great that I was feeling like being home. Friendly staff, fantastic view, comfortable bed.

Area is beautiful but I stayed on the ground floor and I noticed first thing in the morning was noisy as people walking along the path talking and laughing was annoying, other than that beautiful place and spot to stay

Was informed they didn’t have lactose free milk in the dining area so I had some delivered by Uber Eats. When I attended breakfast, I found on the menu they did have lactose free milk available.

I had a ground floor apartment with Riverview. It was beautiful looking out over the marina. Such friendly staff and secure parking. I was travelling alone and felt very safe. The surrounding area was very nice, especially the little beach. Highly recommend.

Good location, short distance to heart of Fremantle. Older style apartments but clean & secure