Disaster. Terrible service from the staff. I’m from Guatemala, and I’m used to the good treatment due to the quality of our people. The employees were extremely rude to us; they didn’t want to give us extra towels when they got dirty, and they did everything reluctantly. They made us feel like a nuisance when their job is literally to provide service. The rooms were extremely dirty. We didn’t expect a 5-star experience, but the hotel is far from being a 4-star one. There were stains on the sheets, they didn’t make the beds, insects in the bathroom, and they didn’t change the towels. I would not recommend it at all; the only good thing was its location
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