Camplus Firenze Casa Per Ferie

Messy check-in, no check-in record when doing check-out. Waste lot of time to dealing and waiting for check out

Good location

It has very new building facilities with spacious room.

很不錯 衞生：乾淨整潔 設施：挺新的 環境：距離火車站挺近的，附近的中餐不錯

是一家學生公寓，很多學生入住，乾淨整潔，房間很大，整體來説還不錯

とても快適に過ごせます

Nó phải đi bộ khá xa từ bến phương tiện công cộng. Khó để đặt đồ ăn ở FL. Dịch vụ tốt. Phòng sạch.

The hotel is very clean and modern. It is within walking distance of both the city centre and Firenze Santa Maria Novella train station. The reception is open 24 hours a day. The bathroom is very spacious and shower was great. Air conditioning in the room worked perfectly. Nice big windows too which can be partially opened.

I regret to say that our recent stay at Camplus Guest Firenze in Florence was a complete disappointment, and I feel compelled to share our experience to warn others not to stay here. To start with the positives, the room size was adequate and the bed was comfortable. The modern decor was also appealing, and the cleaning standards were satisfactory. However, the negatives far outweighed any positives. Firstly, despite being upgraded, our room on the messanie 1A floor suffered from appalling noise pollution from the common area as there was no wall separating our room from the common area. As the building primarily caters to students, the noise levels were unacceptable, disrupting our sleep and causing discomfort throughout our stay. The students should feel free to make noise in their common area, I just don’t know our superior double room (we even bought an upgraded room) was placed there for paying hotel guests when this is clearly an issue. The most alarming issue was the shared balcony, which posed a serious security risk. On the second night, we were awakened by loud music and discovered a group of people smoking and partying directly outside our room on our own portion of the balcony. This invasion of privacy and lack of security left us feeling unsafe and vulnerable. Despite raising the issue, and the situation was not properly addressed and upon checkout the staff member tried to make it out that the group were on another area of the balcony, which I was upset about as I looked out the window and I saw with my own eyes the group directly outside our room on our balcony. They also asked why we didn’t tell them to go away ourselves but as not speaking good Italian at all, we felt unsafe approaching a group whose language we don’t speak. Furthermore, the breakfast experience was uncomfortable, as we felt out of place among the other students. Overall, our stay was marred by feelings of insecurity, discomfort, and sleep disturbance. Despite paying a significant amount for our stay, the service and amenities did not meet our expectations. Moreover, management's lack of response to our official complaint email is concerning. Despite offering a mere 50% discount on our next stay within the year, which we declined as we do not plan to return to Florence within that timeframe, they have refused to offer any compensation for our current stay. In conclusion, I strongly advise against staying at camplus guest firenze in Florence. Our experience was unacceptable, and the lack of proper response from management only adds to our disappointment. Please reconsider before booking your stay here.